Customer Service Representative

4 weeks ago


Consett, Durham, United Kingdom Tesco Full time
About the Role
As a Customer Service Representative at Tesco, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our shoppers. You will work closely with the store team to ensure that customers receive a great shopping experience, every time.

Key Responsibilities
  • Know your customers and serve them with passion and pride, giving great natural service.
  • Be passionate and knowledgeable about the products and services within the store.
  • Work across the store in our service, picking and replenishment areas where required.
  • Put into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be yourself, living our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store.

What We Offer
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us
Tesco is committed to serving our customers, communities and planet a little better every day. We believe in creating a workplace where everyone feels welcome and valued, and we're proud to have been accredited Disability Confident Leader. We're committed to providing a fully inclusive and accessible recruitment process, and we're happy to chat about flexible working to support you throughout your application.

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