Customer Service Representative

7 days ago


Consett, Durham, United Kingdom Tesco Full time

About Us

Tesco is a leading retail company committed to providing excellent customer service and quality products.

We are currently seeking a Customer Service Representative to join our team in Consett Genesis Extra. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and working collaboratively with colleagues to achieve sales targets.

Salary:

The salary for this position is estimated at £12.02 per hour, increasing to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

Job Description

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, you will be the face of Tesco, interacting with customers daily to provide them with an excellent shopping experience. Your responsibilities will include:

  1. Providing exceptional customer service, greeting customers with a smile and serving them with pride.
  2. Building rapport with customers to create a positive shopping experience.
  3. Working across the store in various areas, including service, picking, and replenishment.
  4. Maintaining a clean and safe store environment.
  5. Participating in seasonal, community, and charity events to create a great inclusive atmosphere.

Required Skills and Qualifications

To succeed as a Customer Service Representative, you will need:

  1. A passion for delivering great service and creating a positive customer experience.
  2. The ability to build strong relationships with customers and colleagues.
  3. Excellent communication and teamwork skills.
  4. A flexible approach to work, including willingness to work varied shifts and overtime when required.

Benefits

As a Tesco colleague, you can expect a range of benefits, including:

  • Competitive hourly rate (£12.02-£13.15).
  • Guaranteed 16 hours per week (with opportunities to work fewer or more hours).
  • 10% off and 15% at pay day weekends with Colleague Clubcard.
  • Access to free wellbeing services and resources.
  • Lifecover and award-winning pension with matching contributions up to 7.5%.
  • Uniform provided and policies to support you for all of life's moments.

Others

If you are a motivated and enthusiastic individual who enjoys working with people, we would love to hear from you. Apply now to become part of our dynamic team



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