Customer Service Representative

3 weeks ago

Consett, Durham, United Kingdom Elvet Recruitment Full time

Elvet Recruitment is seeking a highly skilled Customer Care Coordinator to join their team. This role is ideal for individuals with experience in new build housing and a passion for delivering exceptional customer service.

  • Manage customer inquiries and issues in a timely and professional manner.
  • Coordinate the supply of materials and sub-contractor elements to ensure maintenance requests are carried out efficiently.
  • Collaborate with the Customer Care Manager/Team Leader to ensure all defects are followed up and resolved by the appropriate personnel.
  • Maintain accurate records of customer interactions and issues.
  • Communicate regularly with customers to keep them informed of progress and resolution.
  • Arrange completion of end-of-defect works for Housing Associations.
  • Liaise with Site Teams to ensure remedial works are completed within agreed timescales.
  • Liaise with Sales Teams to ensure customer queries are addressed promptly.
  • Book appointments for suppliers, sub-contractors, and site teams to deal with latent building defects.

Requirements:

  • Experience working as an Administrator in a fast-paced environment.
  • Proven experience in customer-facing roles, preferably in new build house building.

Benefits:

  • Competitive salary and annual bonus.
  • Contributory pension scheme.
  • 25 days holiday, plus bank holidays.
  • Other benefits.

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