Customer Service Representative

24 hours ago


Consett, United Kingdom Elvet Recruitment Full time
Customer Care Coordinator Job Description

Elvet Recruitment is seeking a highly organized and detail-oriented Customer Care Coordinator to join our team. As a key member of our customer service team, you will be responsible for ensuring that all customer inquiries and issues are resolved efficiently and effectively.

Key Responsibilities:
  • Manage customer calls and issues, logging and tracking defects and maintenance requests
  • Coordinate the supply of materials and sub-contractor elements to ensure timely completion of remedial works
  • Communicate with the Customer Care Manager and Site Teams to ensure all defects are followed up and dealt with by the appropriate personnel
  • Maintain accurate records and reports of customer interactions and defect resolution
  • Arrange completion of end-of-defect works for Housing Associations
  • Liaise with Sales Teams to ensure customer queries are answered and resolved
Requirements:
  • Experience working as an Administrator in a fast-paced environment
  • Ideally experienced working within new build house building
Benefits:
  • Competitive salary and annual bonus
  • Contributory pension scheme

Plus 25 days holiday, plus bank holidays, and other benefits. Contact Michael Dufferwiel at Elvet Recruitment for further details.



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