Customer Services Adviser

2 weeks ago


Farnborough, United Kingdom Artemis Recruitment Consultants Ltd Full time

Financial Services

Farnborough

15/11/2023

Type of Position: Customer Services Adviser - Farnborough
Pay: £25k - £28k

**Customer Services Adviser - Farnborough**:
Our client is looking for a Customer Services Adviser to join their Client Services department in Farnborough.

**Key Accountabilities**:

- Work as part of a team receiving inbound and outbound calls from clients, prospects and pension scheme members wishing to book appointments or to be provided with pension related information, responding to customer questions, resolving issues and guiding them to the appropriate service or point of contact.
- Outbound compliant calls with clients and prospects after the launch of a campaign to book appointments.
- Generating required number of quality appointments (i.e. where there is a genuine need for our advice) to clients and prospects.
- You will be expected to be able to report on your performance, highlighting any areas of you have encountered that may require a different approach or training.
- Comply with all call script requirements, as well as accurate recording and reporting on all call activities within our back office system.
- Ensure that the Company's policies, processes, regulatory guidelines and quality assurance requirements are met.

**Experiences and Qualifications**:

- Financial Services experience is desirable preferably obtained in a life and pensions environment.
- Experience of working in a fast paced and targeted environment.
- Business development or customer services experience.
- Desirable to have negotiation and objection handling experience.
- Experience in building and maintaining positive customer relationships.
- GCSEs in Maths and English. Desirable but not essential to have or be working towards financial services qualifications



  • Farnborough, United Kingdom iRock School of Music Full time

    **Customer Service Advisor** **Starting Salary**: £20 - 22K **Hours**: Full-time, Monday to Friday **Holiday**: 25 days per annum + bank holidays **Location**: Farnborough, Hampshire **The Company** iRock School of Music is a peripatetic music service teaching 1000s of children every week. We provide fun, inclusive and inspiring rock & pop bands in...


  • Farnborough, United Kingdom M&J Roofing Supplies Ltd Full time

    **M&J Roofing Supplies Ltd is a family run roofing supplier based in Surrey and Hampshire. We supply products for the roofing trade. M&J are a well established company with a large customer base and a good reputation within the industry. No previous experience required as on site training will be given.** **The customer sales assistant duties include: -...


  • Farnborough, United Kingdom M&J Roofing Supplies Ltd Full time

    **M&J Roofing Supplies Ltd is a family run roofing supplier based in Surrey and Hampshire. We supply products for the roofing trade. M&J are a well established company with a large customer base and a good reputation within the industry. No previous experience required as on site training will be given.** **The customer sales assistant duties include: -...


  • Farnborough, United Kingdom Gibbs and Dandy Full time

    **Gibbs & Dandy - Farnborough** Hello and thank you for your interest in our role! Gibbs & Dandy Farnborough are looking for a Yard Assistant to join their team! Our branch is well-established and busy, with a friendly team who work hard to offer a great service and excellent product knowledge. We have a sales office, warehouse, shop &counter, timber...


  • Farnborough, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Freight / Courier Customer Executive for a well-established company based in the Farnborough area. **Job Purpose: - ** The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under...


  • Farnborough, United Kingdom Applause IT Full time

    **Customer Service Executive - Technology and Software Systems.** **Full time - Hybrid, 3 days in office, 2 days at home - Farnborough** **Circa £24,000 - £27,000 depending on experience + Fully Comprehensive Benefits and Career Development.** Applause IT are looking for a Customer Service Executive to join a market leading bespoke software solutions...


  • Farnborough, United Kingdom Vibe Recruit Full time

    Job Title: - Customer Service Advisor- Contract Type: - Contract- Location: - Farnborough- Industry: - Administration and Office Support- Reference: - Vibe_1711113997- Contact Name: - Dawn Halford- - Job Published: - 22 March 2024 Job Description **Customer Service Advisor** Seeking contracting work in the Automotive Manufacturing Industry? Looking to be a...


  • Farnborough, United Kingdom Gi Group Full time

    Customer Service Advisor **Job Description**: Our Client based in Farnborough one of the leading logistics specialists in e-fulfilment, contact centres, mail and parcels are urgently looking for Customer Service Advisors to join the team on a temp-perm basis. *No experience required - Full training provided - Entry-level Customer Service Position.* Salary &...


  • Farnborough, United Kingdom Specsavers Full time

    **Customer Service Assistant** **Location: Farnborough, Surrey** **Salary - £23,500** **Working hours: Full Time - 38.75 hours a week (to include weekend working)** **Benefits: Specsavers Perks, extra day off on your birthday, discounted hearing and eyecare benefits, enhanced sick pay, enhanced pay for family leave (maternity/paternity etc), WeCare...


  • Farnborough, United Kingdom Source4 Personnel Solutions Full time

    Do you enjoy talking to customers? Our client based in Farnborough is looking for a Customer Service Advisor to join their team. They have friendly working environment and offer full training. This role is done on a rota basis working from Monday - Sunday, between 8am-8pm.This is a temp to perm role so you will be paid weekly for the first few...


  • Farnborough, United Kingdom Reed Business Support Full time

    Customer service advisors required on a temporary basis to call through a list and updating information. You will need to have previous call handling / help desk / outbound customer service experience, be a clear and confident communicator and be available to start a temporary assignment asap.


  • Farnborough, United Kingdom Office Angels Full time

    **Role: Customer Service Administrator** **Industry: Leisure** **Location: Farnborough, Hampshire** **Salary: £22,500-£26,500** Office Angels have teamed up with a forward thinking, dynamic client who are in the leisure industry, are looking to recruit a **Customer Service Administrator.** This role is a busy role and you can work from home and in the...


  • Farnborough, United Kingdom Mulberry Recruitment Full time

    **Customer Service Executive** **Location: Farnborough** **Salary: £25,000** **Daily Duties** Ensure customers receive an easy and valued to get the best use and value from our suite of products. Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer...


  • Farnborough, United Kingdom Adecco UK Full time

    Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...


  • Farnborough, United Kingdom Personnel Selection Full time

    The role provides our customers with a key aftermarket contact point who is recognised as a technically capable trusted advisor. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket targets. Undertake customer quotations, order processing and order...


  • Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday - Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer...


  • Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service AgentLocation: FarnboroughSalary: £24,960Shift Pattern: Tuesday - Saturday 2pm-10pmMy client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to...


  • Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service AgentLocation: FarnboroughSalary: £24,960Shift Pattern: Tuesday - Saturday 2pm-10pmMy client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to...


  • Farnborough, United Kingdom Philips Full time

    **Job Title**: Customer Services Administrator MR Monitoring **Customer Services Administrator MR Monitoring** In this role you will be responsible for all aspects of service related administration for equipment within our MR monitoring portfolio. The purpose of this role is to receive, understand, route and handle customer requests that are received via...


  • Farnborough, Hampshire, United Kingdom ARM Full time

    This is an inside IR35 contract, running through to the end of the year minimum. You will be speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle. Balancing customer needs against commercial viability...