Customer Services Administrator Mr Monitoring

2 weeks ago


Farnborough, United Kingdom Philips Full time

**Job Title**: Customer Services Administrator MR Monitoring

**Customer Services Administrator MR Monitoring**

In this role you will be responsible for all aspects of service related administration for equipment within our MR monitoring portfolio. The purpose of this role is to receive, understand, route and handle customer requests that are received via multiple contact channels, including the creation of service work orders and communicating status and solutions to the customer. This role functions as a single point of contact for the customer and as a bridge between customer and the organization._**Your responsibilities**:

- Customer service queries and logging of equipment faults
- SAles order processing
- Adminstration duties ie. managing customer Purchase Orders and invoices, contract renewals, loan and demo stock, customer satisfaction surveys
- Finding solutions for issues with the MR devices for example customer relations, dealing with queries with regard to contracts, additional services, onboarding new contracts and services
- Managing install base, identifying errors and possible solutions
- You will be working with Accounts Managers and General Business Services team
- You will provide first level of support to customers and will then identify the correct stakeholder to manage the request

**You're the right fit if**:

- You are confident in having direct customer interaction and have relevant experience / competency to evidence this
- You have excellent communication skills, both writen and spoken as well as strong interpersonal skills
- You are comfortable working with IT systems and have the ability to pick these up quickly
- You have the ability to learn complex processes quickly, have strong stakeholder management skills, can work independently and part of a team
- You are comfortable working under pre-determined timescales and targets.

In this role you will develop a strong understanding of the med tech industry. It would would lay a strong foundation for a career in sales and has the potential to grow with you.

The role is hybrid and you will therefore be expected to be in the Farnborough office approximately 3 days a week.

The role offers a salary of circa **£30 00 **(depending on level of skills and experience) as well as an annual incentive, and a host of flexible benefits including 25 days of paid annual leave on top of bank holidays.

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.



  • Farnborough, United Kingdom Utilise Recruitment Ltd Full time

    **Service Desk Administrator** **Farnborough** **£14-15/hr** We have a great opportunity to join our clients busy service desk, our client is at the forefront of new technologies and are based in the Farnborough area. You will be responsible for the successful partnership between the client and delivery teams within the business, managing the continuous...


  • Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday - Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer...

  • US Customer Service Agent

    Found in: Whatjobs ES C2 - 4 days ago


    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service AgentLocation: FarnboroughSalary: £24,960Shift Pattern: Tuesday - Saturday 2pm-10pmMy client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to...


  • Farnborough, United Kingdom Mulberry Recruitment Full time

    *Customer Service Agent*Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.*Location: Farnborough**Salary: £24,960**Shift Pattern: Tuesday-Saturday 2pm-10pm*My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are...


  • Farnborough, United Kingdom Mitie Full time

    **JOB TITLE** Soft Services Administrator **LOCATION** Summit Avenue, Farnborough, GU14 0FB (Southwood, near to Fleet Spurs/Motorway) **HOURS** This is a part time post: - 5 days per week, - 20 hours per week, - Monday to Friday, - 10:00-14:00 **RATE** £11.42 per hour **JOB OBJECTIVES & RESPONSIBILITIES** - **To co-ordinate Soft Services, ensuring...


  • Farnborough, United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment are currently recruiting for a Customer Service Scheme Advisor, on a rolling 12-month contract, to join a multinational, automotive manufacturer based in Goodwood. In this role you will play a pivotal part in the client’s success as you will be responsible for the administration of a comprehensive Groups Car...


  • Farnborough, United Kingdom Saint-Gobain Full time

    **Gibbs & Dandy - Farnborough** Hello and thank you for your interest in our role! Gibbs & Dandy Farnborough are looking for a Yard Assistant to join their team! Our branch is well-established and busy, with a friendly team who work hard to offer a great service and excellent product knowledge. We have a sales office, warehouse, shop & counter, timber...

  • US Customer Service Agent

    Found in: Talent UK 2A C2 - 4 days ago


    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service AgentLocation: FarnboroughSalary: £24,960Shift Pattern: Tuesday - Saturday 2pm-10pmMy client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to...


  • Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: 24,960 Shift Pattern: Tuesday - Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent...


  • Farnborough, United Kingdom Venus Recruitment Ltd Full time

    A superb opportunity to join an exciting international business in Farnborough as they continue to expand their Customer Service teams. The Supervisor for the US team will primarily ensure that work is assigned and actioned by the team to meet SLA’s. **The Supervisor will be working 35 hours a week from 2pm to 10pm, Tuesday to Saturday.This is an...

  • Administrator

    7 days ago


    Farnborough, United Kingdom Tate Full time

    **Administrator - Farnborough** **£26,000** **Immediate Start** **Office based with the chance of Hybrid working once training is completed** **Monday-Friday 09.00-17.00** We are looking an ambitious and driven individual to join our client as an Administrator. You will be joining a collaborative team within a very well established and growing...

  • Education Administrator

    Found in: Whatjobs ES C2 - 4 days ago


    Farnborough, United Kingdom Dovetail and Slate Full time

    Education Administrator (Hybrid 50:50 in Office/WFH)Location: FarnboroughSalary: £24.5k-£25kType: Full-time, 37 hours per weekEmployment: Permanent roleDovetail and Slate are recruiting on behalf of a leading education provider based in FarnboroughRole PurposeResponsible for administrating and coordinating apprenticeship contracts. Main Duties Coordinate...


  • Farnborough, United Kingdom eSift Ltd Full time

    Our client is a distributor and manufacturer for medical devices, focusing on innovative products such as life saving equipment! As the organisation has significantly grown over the past year an exciting opportunity has arisen for a motivated and personable individual with customer service and coordinator experience based local their Farnborough...


  • Farnborough, United Kingdom 360 Resourcing Solutions Full time

    **Customer Service Advisor, high uncapped commission potential** **Full-Time, Permanent with Immediate Start** **£22,000 Basic + industry leading commission scheme. £40,000 - £45,000 already achieved in the store** **High end, national furniture brand, full training given** **What could this role mean for you?** - Highly competitive salary and...


  • Farnborough, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Our client is looking for a Customer Services Adviser to join their Client Services department in Farnborough. **Key Accountabilities**: - Work as part of a team receiving inbound and outbound calls from clients, prospects and pension scheme members wishing to book appointments or to be provided with pension related information, responding to customer...


  • Farnborough, United Kingdom Mitie Full time

    **Job Title: Administrator & Soft Services Coordinator** **Contract Type**: Permanent **Hours**: 40 hours per week / 8 hours per day Core Hours 0800-1700 there will be some requirement for 0700-1600 **Shift Pattern**: Monday to Friday **Salary**: £12.00 per hour **LOCATION**: Summit Avenue, Farnborough, GU14 0FB (Southwood, near to Fleet...

  • Customer Service Advisor

    Found in: Talent UK C2 - 1 week ago


    Farnborough, United Kingdom Advanced Resource Managers Ltd Full time

    This is an inside IR35 contract, running through to the end of the year minimum. You will be speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle. Balancing customer needs against commercial viability and...

  • Sales Consultant

    2 weeks ago


    Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    vc_row][vc_column][vc_column_text] Sales and Retention Consultant Location : Farnborough My client who are based in Farnborough are looking for a Sales and Retention Consultant to join their team. The primary function of a sales and retention executive is to support with increasing customers and to service these clients to the highest of standards. ...

  • Education Administrator

    Found in: Talent UK C2 - 1 week ago


    Farnborough, United Kingdom Dovetail and Slate Ltd Full time

    Education Administrator (Hybrid 50:50 in Office/WFH)Location: FarnboroughSalary: £24.5k-£25kType: Full-time, 37 hours per weekEmployment: Permanent roleDovetail and Slate are recruiting on behalf of a leading education provider based in FarnboroughRole PurposeResponsible for administrating and coordinating apprenticeship contracts. Main Duties Coordinate...


  • Farnborough, United Kingdom Mulberry Recruitment Full time

    **Customer Service Executive** **Location: Farnborough** **Salary: £25,000** **Daily Duties** Ensure customers receive an easy and valued to get the best use and value from our suite of products. Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer...