Freight / Customer Service Agent

1 month ago


Farnborough, United Kingdom Freightserve recruitment Full time

Freightserve recruitment are looking for a Freight / Courier Customer Executive for a well-established company based in the Farnborough area.

**Job Purpose:

- **

The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.

We are looking for a person that can work with our current team servicing customers with their Courier / Freight, Export and import requirements.

**Duties and Responsibilities**
- Taking customer bookings
- Handling customers queries and complaints.
- Providing quotes
- Updating PODS and any handling reports
- Contacting customers or agents when there is a problem with the collection or delivery.
- PODS
- Ability to work under pressure.

**Qualifications/Skills**
- Excellent telephone manner with the ability to listen to others and ask questions.
- Speaking clearly so listeners can understand.
- Working knowledge of domestic and international travel

Hours are based on a Monday - Friday slight rotating shifts.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Company pension

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Farnborough, Hampshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Freight or Courier: 1 year (required)

Work Location: In person



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