Freight / Customer Service Agent
1 month ago
Freightserve recruitment are looking for a Freight / Courier Customer Executive for a well-established company based in the Farnborough area.
**Job Purpose:
- **
The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.
We are looking for a person that can work with our current team servicing customers with their Courier / Freight, Export and import requirements.
**Duties and Responsibilities**
- Taking customer bookings
- Handling customers queries and complaints.
- Providing quotes
- Updating PODS and any handling reports
- Contacting customers or agents when there is a problem with the collection or delivery.
- PODS
- Ability to work under pressure.
**Qualifications/Skills**
- Excellent telephone manner with the ability to listen to others and ask questions.
- Speaking clearly so listeners can understand.
- Working knowledge of domestic and international travel
Hours are based on a Monday - Friday slight rotating shifts.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£27,000.00 per year
**Benefits**:
- Company pension
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Farnborough, Hampshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Freight or Courier: 1 year (required)
Work Location: In person
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