Customer Service Advisor

2 weeks ago

Farnborough Hampshire, United Kingdom ARM Full time

This is an inside IR35 contract, running through to the end of the year minimum.

You will be speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle. Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.

Qualifications
Previous customer service experience essential - could be retail based but ideally should possess some phone based experience of customer service as this role involves high volume internal and external calls.
Must have proactive time management skills and be able to use your own initiative.
GCSE Maths and English
Must be articulate and have both excellent verbal and written business English skills.
Competent user of Microsoft Office packages; ideally should be comfortable using multiple packages/systems at the same time.
Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks.
Able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract.
Team player with a high level of motivation and resilience

Skills & Experience
If you've got telephone customer service experience in a B2C (business to customer) financial services environment and are passionate about providing excellent customer care we'd like to hear from you.

As part of your role, you will work a 37.5 hour week on an alternating shift pattern between 8.30am - 6.00pm as well as some Saturdays on a rota basis.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

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