Customer Service Advisor
3 weeks ago
Do you enjoy talking to customers? Our client based in Farnborough is looking for a Customer Service Advisor to join their team.
They have friendly working environment and offer full training. This role is done on a rota basis working from Monday - Sunday, between 8am-8pm.This is a temp to perm role so you will be paid weekly for the first few months.
Hourly rate will be £10ph which includes a 25p attendance allowance.
Full training will be given in all aspects of fulfilling customers’ orders, resolving queries and ensuring customer satisfaction
- Answering customer telephone calls, in a friendly and informative manner
- Processing customers’ orders, ensuring Data Protection regulations are followed.
- Entering payment card details into the customer payment system
- Using various client systems, entering customer details to manage customers enquiries
- Understand processes (i.e. returns) and be able to articulate this on phone to customers
- Provide accurate verbal information on products and services
- Follow Company / Client procedures at all times when responding to customer queries
- Being a brand ambassador for the client, being familiar with the website and products to enable customers queries to be dealt with in a knowledgeable manner
- Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate in a professional manner.
Please note:
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