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Customer Service Representative

4 months ago

Letchworth, United Kingdom ServiceTec Full time

Due to business expansion, we currently have an exciting opportunity for a Customer Service Representative to join our small and friendly team. If you are interested in the position, please see further details below:

- **Location and the role**:
The role is based at our UK Headquarters in the centre of Letchworth Garden City, in an historic building with excellent facilities and just a short walk from both the train station and town centre. You will be part of our small Customer Service Desk team providing telephone support to Airport and Airline customers, allocating work to our engineers, recording data, updating and monitoring systems, updating and maintaining regular reporting using Microsoft Excel and assisting with basic internal IT issues.

**Working hours**:
You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm.

**Specific Requirements**:
**Benefits**:
Competitive salary.

4 x basic salary life assurance.

Overtime.

29 days annual leave.

Company Pension.

**About us**:
ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.