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Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Services Officer. As a key member of our HR GO Recruitment team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a high-quality experience.
Key Responsibilities
- Provide timely and effective responses to customer enquiries, resolving issues and concerns in a professional and courteous manner.
- Develop and maintain strong relationships with internal and external customers, ensuring that their needs are met and exceeded.
- Work collaboratively with colleagues to achieve team goals and objectives, sharing knowledge and best practices to improve service delivery.
- Stay up-to-date with company policies and procedures, ensuring that customer interactions are handled in accordance with our standards.
- Contribute to the development and implementation of customer service strategies, identifying areas for improvement and suggesting solutions.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in computer systems and software, with the ability to learn new technologies quickly.
- Experience in customer-facing roles, with a proven track record of delivering exceptional service.
