Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents, responding to and resolving a wide range of customer enquiries received through different channels.
Key Responsibilities
- Provide excellent customer service when responding to customer enquiries
- Manage and process resident mutual exchange requests
- Accurately process tenancy changes, successions, and assignments of tenancy
- Assess Common Housing Register applications in line with policy
- Identify and raise safeguarding concerns
- Progress applications and manage repairs/arrears for garages
Requirements
- Experience in providing excellent customer service
- Warm, positive, caring, and engaging approach
- Flexible attitude to work and adaptability
- Competent administration and IT skills
- Ability to organise and prioritise workload
- Effective communication and problem-solving skills
What We Offer
- Annual salary: £28,706.89 per annum
- Flexible working options
- Generous leave and family leave policies
- Pension contributions and healthcare cash plan
- Development opportunities and a supportive work environment
About Us
At settle, we are committed to creating a workplace where everyone feels valued and supported. We operate a no closing date policy and evaluate candidates upon application. We welcome applications from diverse backgrounds and are committed to creating an inclusive workforce.
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