Customer Service Representative

2 weeks ago


Letchworth, Hertfordshire, United Kingdom settle Full time

About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents, responding to and resolving a wide range of customer enquiries received through different channels.

Key Responsibilities

  • Provide excellent customer service when responding to customer enquiries
  • Manage and process resident mutual exchange requests
  • Accurately process tenancy changes, successions, and assignments of tenancy
  • Assess Common Housing Register applications in line with policy
  • Identify and raise safeguarding concerns
  • Progress applications and manage repairs/arrears for garages

Requirements

  • Experience in providing excellent customer service
  • Warm, positive, caring, and engaging approach
  • Flexible attitude to work and adaptability
  • Competent administration and IT skills
  • Ability to organise and prioritise workload
  • Effective communication and problem-solving skills

What We Offer

  • Annual salary: £28,706.89 per annum
  • Flexible working options
  • Generous leave and family leave policies
  • Pension contributions and healthcare cash plan
  • Development opportunities and a supportive work environment

About Us

At settle, we are committed to creating a workplace where everyone feels valued and supported. We operate a no closing date policy and evaluate candidates upon application. We welcome applications from diverse backgrounds and are committed to creating an inclusive workforce.



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