Customer Service Representative

3 weeks ago


Letchworth, Hertfordshire, United Kingdom settle Full time

At settle, we're committed to delivering exceptional service to our residents. As a Customer Service Representative, you'll be the first point of contact for our residents, responding to and resolving a wide range of customer enquiries received through different channels.

**Key Responsibilities:**

  • Provide excellent customer service when responding to tenancy management issues
  • Manage and process resident mutual exchange requests
  • Accurately process tenancy changes, successions, and assignments of tenancy
  • Assess Common Housing Register applications in line with policy
  • Identify and raise safeguarding concerns

**Requirements:**

  • Experience in providing excellent customer service
  • Warm, positive, caring, and engaging approach
  • Flexible attitude to work and work patterns
  • Competent administration and IT skills
  • Ability to organise and prioritise workload

**Benefits:**

  • Annual salary: £28,706.89
  • Flexible working: hybrid and flexible options available
  • Generous leave: 27 days of annual leave, increasing to 32 days with length of service
  • Family leave: enhanced maternity, paternity, and adoption leave

We're committed to creating a workplace where everyone feels valued and supported. If you're looking for a role where you can make a meaningful difference, apply now.



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