Customer Service Representative
4 weeks ago
At settle, we're committed to delivering exceptional service to our residents. As a Customer Service Representative, you'll be the first point of contact for our residents, responding to and resolving a wide range of customer enquiries received through different channels.
**Key Responsibilities:**
- Provide excellent customer service when responding to tenancy management issues
- Manage and process resident mutual exchange requests
- Accurately process tenancy changes, successions, and assignments of tenancy
- Assess Common Housing Register applications in line with policy
- Identify and raise safeguarding concerns
**Requirements:**
- Experience in providing excellent customer service
- Warm, positive, caring, and engaging approach
- Flexible attitude to work and work patterns
- Competent administration and IT skills
- Ability to organise and prioritise workload
**Benefits:**
- Annual salary: £28,706.89
- Flexible working: hybrid and flexible options available
- Generous leave: 27 days of annual leave, increasing to 32 days with length of service
- Family leave: enhanced maternity, paternity, and adoption leave
We're committed to creating a workplace where everyone feels valued and supported. If you're looking for a role where you can make a meaningful difference, apply now.
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