Customer Service Representative

4 weeks ago


Letchworth, Hertfordshire, United Kingdom settle Full time
About the Role

We are seeking a highly skilled and dedicated Customer Advisor to join our team on a contract basis until October 2025. As a key member of our customer service team, you will be the first point of contact for residents, providing exceptional support and resolving a wide range of customer enquiries.

Key Responsibilities
  • Provide outstanding customer service, responding to and resolving customer enquiries in a timely and professional manner.
  • Manage and process resident mutual exchange requests, ensuring seamless transitions for our residents.
  • Accurately process tenancy changes, successions, and assignments of tenancy, escalating any cases requiring legal intervention.
  • Assess Common Housing Register applications in line with policy, ensuring fairness and consistency.
  • Identify and raise safeguarding concerns, prioritizing the well-being of our residents.
  • Progress applications and manage repairs/arrears for garages, minimizing rent loss and ensuring efficient service delivery.
Requirements
  • Experience in providing excellent customer service, with a warm and positive approach.
  • Flexible attitude to work, with the ability to adapt to changing environments and expectations.
  • Competent administration and IT skills, with the ability to organize and prioritize workload.
  • Able to respond effectively to difficult/challenging situations and resident behavior.
  • Experience in providing front-line customer service, ideally in a contact or service centre.
What We Offer
  • Annual salary: £28,706.89 per annum.
  • Flexible working: hybrid and flexible options available (role-dependent).
  • Generous leave: 27 days of annual leave, increasing to 32 days with length of service.
  • Family leave: enhanced maternity, paternity, and adoption leave.
  • Pension contributions: up to 10% from settle.
  • Healthcare cash plan: for your health and wellness.
  • Flexible benefits: cash towards your health and wellbeing.
  • Development: excellent personal and professional growth opportunities.

We are committed to creating a workplace where everyone feels valued and supported. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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