Customer Service Associate

4 weeks ago


Letchworth, Hertfordshire, United Kingdom Nationwide Building Society Full time

About the Role

We are seeking a skilled Customer Representative to join our team at Nationwide Building Society. As a Customer Representative, you will be the face of our organization, providing exceptional customer service and support to our members.

Key Responsibilities

  • Provide personalized support to customers through various channels, including phone, email, and in-branch interactions.
  • Assist customers with their queries and concerns, ensuring a positive and resolution-focused experience.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product knowledge and services to provide accurate information to customers.

What We Offer

  • A competitive salary and benefits package, including a personal pension and life assurance.
  • Opportunities for career development and progression within the organization.
  • A dynamic and supportive work environment, with a focus on employee well-being and engagement.
  • Access to training and development programs to enhance your skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve customer queries and concerns.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills and proficiency in Microsoft Office applications.

Why Join Us?

Nationwide Building Society is a leading financial institution, committed to providing exceptional customer service and support. As a Customer Representative, you will be part of a dynamic team that is dedicated to making a positive impact on our members' lives.

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates with a range of backgrounds and experiences.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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