Customer Service Associate
4 weeks ago
About the Role
We are seeking a skilled Customer Representative to join our team at Nationwide Building Society. As a Customer Representative, you will be the face of our organization, providing exceptional customer service and support to our members.
Key Responsibilities
- Provide personalized support to customers through various channels, including phone, email, and in-branch interactions.
- Assist customers with their queries and concerns, ensuring a positive and resolution-focused experience.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with product knowledge and services to provide accurate information to customers.
What We Offer
- A competitive salary and benefits package, including a personal pension and life assurance.
- Opportunities for career development and progression within the organization.
- A dynamic and supportive work environment, with a focus on employee well-being and engagement.
- Access to training and development programs to enhance your skills and knowledge.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to resolve customer queries and concerns.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills and proficiency in Microsoft Office applications.
Why Join Us?
Nationwide Building Society is a leading financial institution, committed to providing exceptional customer service and support. As a Customer Representative, you will be part of a dynamic team that is dedicated to making a positive impact on our members' lives.
We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates with a range of backgrounds and experiences.
How to Apply
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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