Customer Service Administrator

7 months ago


Letchworth, United Kingdom Red Door Recruitment Full time

**Letchworth**

**£25k**

**Monday to Friday 9-5.30**

A new role has arisen for a Customer Service Administrator to join an established and growing entrepreneurial company based in Letchworth within an exciting and interesting industry.

This is a unique opportunity to join a fast moving, successful and growing business within the video games sector. They offer a friendly, flexible supportive environment and there is the potential for future progression as the company grows.

**What’s in it for you?**
- **Salary**: £25k
- **Hours**: Monday to Friday 9-5.30
- **Hybrid working after probation -** **Mondays and Fridays work from home**:

- **Work from home for the full week, 2nd week of every month**:

- **25 days holiday + BH**:

- Free parking
- Dress down
- Great training and development opportunities
- Friendly team

**Key responsibilities for the Customer Service Administrator**:

- Processing cancellations and managing the refund process with the finance department
- Giving technical assistance for gaming and software issues
- Work with company suppliers to arrange collections, deliveries and item repairs if required
- Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customers
- Check product availability for customer orders and make the Operations department aware of any items to restock if necessary to satisfy the customer
- Work closely with the Operations department to ensure the smooth running of the site
- Communicate with customers about their orders, including any delays or changes in delivery
- Processing replacement items on the system

**For this Customer Service Administrator role the employer is looking for**:

- 2 years minimum experience in a customer service representative role
- Friendly and patient with strong attention to detail
- Strong communication skills and calm under pressure
- Comfortable dealing with complaints in a professional manor
- Commercial awareness - comfortable with numbers and how decisions will impact the business
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Letchworth

Reference ID: JD3377



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