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Customer Service Operations Coordinator

2 weeks ago


Letchworth, Hertfordshire, United Kingdom Hales Group Full time
Job Overview

We are seeking an experienced Customer Service Operations Coordinator to join our team at Hales Group. The ideal candidate will have a strong background in customer service, administration, and warehouse operations.

Key Responsibilities:
  • Customer Service:
    • Respond to customer enquiries via phone, email, and instant message.
    • Provide clear and friendly updates on products, services, and promotions.
    • Record customer interactions and complaints in the system, ensuring efficient resolution.
  • Warehouse Support:
    • Pick and pack customer orders to meet shipping deadlines.
  • Operational Tasks:
    • Contribute to a culture of customer satisfaction by managing orders, addressing enquiries, and supporting operational processes.
Requirements:
  • A proven track record in customer-facing roles, with excellent communication and problem-solving skills.
  • Experience working in a fast-paced warehouse environment, with the ability to prioritize tasks effectively.
  • A strong understanding of administrative systems and procedures.
Benefits:
  • A competitive salary of £26,000 - £27,000 per annum.
  • 21 days holiday (increasing with service).
  • Opportunities for career growth and professional development.