Customer Service Representative

4 days ago


Letchworth, Hertfordshire, United Kingdom Altro Full time

Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our Global Customer Care Centre team at Altro. As a key member of our reception team, you will be responsible for delivering exceptional customer service to internal and external customers.

Key Responsibilities

  • Front Desk Operations: Greet and log all visitors to our head office, ensuring a warm and welcoming experience.
  • Customer Service: Provide a wide range of high-quality services to internal and external customers, including general reception and telephone duties.
  • Administrative Support: Offer full back-office mail, telephony, and administrative support to the team.
  • Reporting: Provide standard and bespoke reports for the management team relating to global sales performance, using a variety of existing systems.

Requirements

  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional service.
  • Administrative Skills: Excellent administrative skills, including proficiency in Microsoft Office packages.
  • Team Player: Ability to work collaboratively as part of a team, prioritizing tasks and using initiative to achieve goals.
  • CRM Systems: Experience with CRM systems would be highly advantageous.

What We Offer

  • Competitive Salary: A competitive salary and benefits package, including holiday entitlement and a defined contribution pension scheme.
  • Learning and Development: Opportunities for training and development, to support your career growth.
  • Company Culture: A welcoming and inclusive company culture, with a focus on family values and employee well-being.

About Altro

Altro is a leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. We are a family-owned and run business, with a strong commitment to customer service and employee satisfaction.



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