Customer Service Representative

6 months ago


Letchworth, United Kingdom ServiceTec Full time

Can you speak both English and German fluently? Do you like dealing with people and helping solve issues? If so, this position may be of interest to you. We have an exciting opportunity for an English/German speaking Customer Service Representative to join our small and friendly team for an immediate start.

**Location and the role**:
This is a Remote/Home office position and you will be part of our small Customer Service Desk team providing script based first line telephone support, managing escalations and complaints, troubleshooting problems, providing information and assigning work to on-site teams. This position also requires you to assist with or complete high-level tasks to ensure internal IT service availability.

**Working hours**:
You would be required to work on a shift pattern, covering the Service Desk 365 days per year to include weekends, public/bank holidays, for which you will receive 8 lieu days regardless of whether you work them or not; the lieu days are in addition to your holiday entitlement.

The rotational current shift pattern covers the hours from 5:00am to 20:00pm, 5 days on, 3 days off, consisting of 2 earlies, 1 middle and 2 lates.

**Specific Requirements**:

- Suitable home office working environment.
- You will be required to spend your first 2 weeks working from our Head Office in Letchworth Garden City, Hertfordshire whilst you complete all of your relevant training. Travel, accommodation and subsistence costs would be paid for by ServiceTec.



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