Assistant Patient Pathway Co-ordinator

3 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

The Vascular Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the day case waiting lists for Consultant Vascular operating at Southmead Hospital, coordinating admission, and associated pre-operative clinics and outpatient clinic lists.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Patient Pathway Coordinator within the Urology team, to ensure effective high quality service is provided.

An exciting opportunity has arisen within the Vascular Department to join the admin team as an Assistant Patient Pathway Co-ordinator for the Vascular Network. This is a great opportunity for someone with administration skills to take the next step with their development.

Our admin team cover the Vascular Network for Bristol, Bath and Weston but are based at North Bristol NHS Trust, Southmead Hospital.

This is a permanent role for 30 hours per week across 4/5 days.

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive - our organisational values.

And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.
- To support the Patient Pathway Coordinator in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
- To add, remove and modify patients to and from the waiting list as requested by the Patient Pathway Coordinator or in accordance with the Trust’s Patient Access Policy.
- To book theatre lists, as dictated by the Patient Pathway Coordinator.
- As appropriate, schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
- Provide administrative support to consultant/clinical teams.
- To be responsible for the accurate completion of clinic letters once dictation has been received.
- To ensure all letters are copied to correct templates with correct patient details when received back from external typing company and send to the correct patient.
- To ensure all notes are traced in and out.
- Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office.
- To provide advice to patients in matters relating to admission (pre and post-operative guidance etc) and with regard to their position on the waiting list.
- To deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
- To receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the Patient Pathway Coordinator.
- To ensure that patient confidentiality is maintained at all times.
- To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers.
- To ensure information regarding patients special needs and/or comorbidities are documented and communicated to relative wards/departments.
- If required, cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy as directed by the Patient Pathway Coordinator.
- Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
- Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
- Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
- Provide cover for colleagues across the

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