Customer Service Advisor

5 months ago


Crawley, United Kingdom Homebox Full time

Call Centre Agent - Full-time (35 hours a week) or part-time (20 hours, 10am-2pm),

£22k - £24k pa. or pro-rata equivalent.

**Homebox**:
We are a young, fun and rapidly growing property tech business, and our mission is to make managing household services simple by combining everything into one no-fuss bill.

You can find out a little more about our exciting solutions here at:
homebox.co.uk/learn-more

**The Job**

We are on the hunt for either full-time or part-time **experienced call-centre staff**, with excellent communication skills, and the ability to multitask.

Do you have a true passion for helping the customer and a dynamic 'can-do' attitude?

You’ll mix live chat via our digital platforms with voice work, and you’ll be the superstar that helps set us apart from the rest

Key Responsibilities:

- Providing accurate and relevant information to customers in a timely manner
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Documenting customer interactions in our CRM system
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Suggesting improvements to our live chat system and customer service processes
- Carrying out any other duties to support the customer service team

**Requirements**:

- Maths and English GCSE or equivalent
- Proven experience as a live chat agent or similar customer service role
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
- Familiarity with CRM software and live chat platforms
- Ability to work well in a team-oriented environment
- Willingness to work flexible hours, including one Saturday each month.

You'll receive full on-the-job training and support with ample opportunity to evolve your role as you develop and as the company grows.

**Job Types**: Full-time, Part-time

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Crawley: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Customer Service Agent (Part-time)
- Homebox



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