Service Advisor
3 months ago
**SERVICE ADVISOR**
Position: Service Advisor
**Salary**: Up to £25,000 per year
Location: Gatwick RH11- Essential that this is commutable
Hours: 40 hours per week
NO WEEKENDS
Holidays: 28 Days per annum (Includes bank holidays)
We are currently on the hunt for our newest family member at CCM
The ideal person would either have sales experience and have a passion for customer service and upselling or have good knowledge of the motor industry.
You will live a commutable distance to Crawley and have a friendly positive nature. Our service advisors are arguably one of the most important people to the company - They are the first person our customers experience
**What we offer you**:
- Weekends Off
- Ongoing training and progression
- Company events
- Company pension
- On-site parking
- Referral programme
**What you will be responsible for**:
- Greets customers and determine the nature of their visit and explaining the services that the company offers them
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting
- Answers incoming phone calls. Directs caller to appropriate department or books in repair/ MOT jobs
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Listening and documenting customers’ car problems and passing the information to the technicians
- Answering questions about service outcomes (after consulting with the technicians if necessary)
- Liaising with customers and technicians to schedule car check-ups and service appointments
- Estimating car repair costs and the time it will take for repairs to be completed
- Resolving possible customer complaints after repair services are offered
**What you will need**:
- Motor industry knowledge (not essential - full training will be given) to enable them to understand car problems when customers and mechanics explain them
- Previous sales experience with a passion for a customer service and upselling - would be an advantage.
- Ability to deliver high customer service at all times.
- Negotiation skills and persuasiveness
- Excellent verbal communication
- Ability to work with tight timelines and handle pressure.
- Pro activity and attention to detail
**Job Types**: Full-time, Permanent
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Do have experience in the Automotive trade?
**Experience**:
- service advisor: 3 years (preferred)
Ability to Commute:
- Crawley (preferred)
Work Location: In person
Reference ID: SACCM01
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