Customer Service Advisor

3 months ago


Crawley, United Kingdom Homebox Full time

**Customer Service Advisor**:

- Full-time (35 hours a week)

**Great Team Growing Prop/FIn-Tech Business Graduates welcome**

£22k - £24k pa.

**We are Homebox**

We are a young, fun & rapidly growing property/fin-tech business based near Gatwick Airport, and our mission is to make managing household services simple by combining everything into one no-fuss bill.

You can **find out a little more about our exciting solutions here** at:
**The Job**

Do you have a true passion for helping the customer and a dynamic 'can-do' attitude?

Whether you have previous experience working in a call centre, or you are a recent graduate looking to kick-start your career in an exciting new industry, we would be keen to hear from you. All you need is energy, good communication skills, and the ability to multitask.

You’ll mix live chat via our digital platforms with voice work, and you’ll be the superstar that helps set us apart from the rest

Key Responsibilities:

- Providing accurate and relevant information to customers in a timely manner
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Documenting customer interactions in our CRM system
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Suggesting improvements to our live chat system and customer service processes
- Carrying out any other duties to support the customer service team

**Requirements**:

- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
- Familiarity with CRM software and live chat platforms a bonus
- Previous experience in a call centre environment also a bonus
- Ability to work well in a team-oriented environment - a must
- Willingness to work some flexible hours, including one Saturday in every 4/6 weeks.

You'll receive full on-the-job training and support with ample opportunity to evolve as you develop and as the company grows.

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Customer Service Agent - Homebox



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