Customer Service Advisor

5 months ago


Crawley, United Kingdom Homebox Full time

**Customer Service Advisor**:

- Full-time (35 hours a week)

**Great Team Growing Prop/FIn-Tech Business Graduates welcome**

£22k - £24k pa.

**We are Homebox**

We are a rapidly growing property/fin-tech business based near Gatwick Airport, and our mission is to make managing household services simple by combining everything into one no-fuss bill.

You can **find out a little more about our exciting solutions here** at:
**The Job**

Do you have a true passion for helping the customer and a dynamic 'can-do' attitude?

You’ll mix live chat via our digital platforms with voice work, and you’ll be the superstar that helps set us apart from the rest

Key Responsibilities:

- Providing accurate and relevant information to customers in a timely manner
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Documenting customer interactions in our CRM system
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Suggesting improvements to our live chat system and customer service processes
- Carrying out any other duties to support the customer service team

**Requirements**:

- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
- Familiarity with CRM software and live chat platforms a bonus
- Previous experience in a call centre environment also a bonus
- Ability to work well in a team-oriented environment - a must
- Willingness to work some flexible hours, including one Saturday in every 4/6 weeks.

You'll receive full on-the-job training and support with ample opportunity to evolve as you develop and as the company grows.

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Customer Service Agent - Homebox



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