Customer Service Advisor
7 months ago
**Customer Service Advisor**:
- Full-time (35 hours a week)
**Great Team Growing Prop/FIn-Tech Business Graduates welcome**
£22k - £24k pa.
**We are Homebox**
We are a rapidly growing property/fin-tech business based near Gatwick Airport, and our mission is to make managing household services simple by combining everything into one no-fuss bill.
You can **find out a little more about our exciting solutions here** at:
**The Job**
Do you have a true passion for helping the customer and a dynamic 'can-do' attitude?
You’ll mix live chat via our digital platforms with voice work, and you’ll be the superstar that helps set us apart from the rest
Key Responsibilities:
- Providing accurate and relevant information to customers in a timely manner
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Documenting customer interactions in our CRM system
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Suggesting improvements to our live chat system and customer service processes
- Carrying out any other duties to support the customer service team
**Requirements**:
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
- Familiarity with CRM software and live chat platforms a bonus
- Previous experience in a call centre environment also a bonus
- Ability to work well in a team-oriented environment - a must
- Willingness to work some flexible hours, including one Saturday in every 4/6 weeks.
You'll receive full on-the-job training and support with ample opportunity to evolve as you develop and as the company grows.
Pay: £22,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Customer Service Agent - Homebox
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