Customer Service Advisor

6 months ago


Crawley, United Kingdom Rapidcare Full time

**About Us**

Rapidcare is an independent family run business that have been providing free prescription deliveries for over 40 years.

We work alongside the NHS for Stoma Care, Diabetes, Bladder & Bowel Management and are also proud owners of Whiteroseostomy, specialising in swimwear and underwear for ostomy patients.

**About the role**

The role of Customer Service Advisor predominantly focuses on telephone support for patients, healthcare professionals and suppliers. You will be making sure that orders are fulfilled correctly and any queries are dealt with in a professional and courteous manner.

**Key Responsibilities (including but not limited to)**:

- Processing orders on the phone for Nurses and Patients
- Managing queries relating to orders, products or other services
- Investigating any delays or delivery issues
- Working with the warehouse ensure all orders are processed on time.

**Requirements**:

- Effective Telephone and communication skills
- Has an empathetic ear and can communicate with people on all levels
- Excellent verbal and written communications
- Confidence with new technologies
- A problem solver
- Self-motivated and enjoys working within a team
- Can manage and priorities a wide variety of urgent tasks

**Job Type**: Full-time, Permanent, On-site

**Salary**: £22,585 per year

**Benefits**:

- Casual dress code
- Company events
- On-site parking
- Sick Pay after Probation
- Supportive and Vibrant office environment

**Schedule**:

- 8 hour shift with a 30 minute lunch break
- Monday to Friday
- No weekends

**Join our team and be part of an exciting journey at Rapidcare**

**Job Types**: Full-time, Permanent

Pay: £22,585.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have any experience dealing with customers via the phone?

Work Location: In person

Reference ID: Customer Service Advisor



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