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Customer Service Advisor
2 weeks ago
**Introduction**
We are an independent, family run business based in Manor Royal, Crawley. The business is focused on supplying patients with prescription medical products via the NHS.
As one of the Customer Service Advisors, you will be responsible for speaking with NHS professionals and patients, making sure their orders are fulfilled correctly and any queries are dealt with in a professional and courteous manner.
**About the role**
The role of Customer Service Advisor is focused on speaking with a variety of our partners, including Patients, Nurses, GP Surgeries and Suppliers. Your responsibilities will include but are not limited to:
- Process orders on the phone for Nurses and Patients
- Managing queries relating to orders, products or other services
- Investigating any delays or delivery issues
- Working with the warehouse ensure all orders are processed on time
- Previous experience working with customers and/or patients, ideally phone based
- Excellent verbal and written communications
- Confidence with new technologies
- A problem solver
- Self-motivated and enjoys working within a team
- Can manage and priorities a wide variety of urgent tasks
**About the company**
Our business prides itself on providing independent, best in class service to patients. Based in Crawley, the nearest train station is Three Bridges, we are on regular bus routes and there is parking on site.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company events
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
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