Quality Assurance Officer

2 months ago

London, United Kingdom Capital on Tap Full time

Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards.

**The Role**

You will be responsible for keeping our Financial Crime team and controls effective, without compromising customer experience. You will conduct regular quality checks against the performance of our team and the operation of our procedures, providing ongoing feedback and training.

We are looking for someone with excellent critical thinking skills and an ability to communicate feedback effectively. This role is a great opportunity for someone who is looking to take the next step in a Financial Crime career specifically within quality assurance. This role covers all aspects of Fraud, Due Diligence and AML risk faced by the business so if you've got experience in these areas, we'd love to hear from you.

**What you'll be doing**
- Conduct regular reviews on onboarding rules, customer screening and actions taken by the FinCrime team
- Conduct regular reviews on monitoring alerts, periodic reviews and actions taken by the FinCrime investigations team
- Provide ongoing feedback and monitor the progress of team members against performance metrics
- Identify training gaps and provide structured training to promote growth and development within the FinCrime team
- Develop and build out quality assurance processes across our FinCrime function, against high internal and regulatory standards
- Use our QA data to bring continuous improvement to our policies, procedures, and training

**What we are looking for**
- Prior experience in a QA or trainer related role
- Experience making independent risk-based judgements on fraud or AML investigations
- Strong understanding of Financial Crime regulations, responsibilities, and risks faced by Capital on Tap
- You suggest improvements where you see them, and ask questions where you have them
- Ability to communicate feedback effectively to team members, and build action plans to help drive their progress
- A critical eye and strong attention to detail. You enjoy working efficiently and in a demanding, high volume environment

**What you'll get in return**

Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

If you want to keep updated on future opportunities at Capital on Tap follow our company page here.

**Diversity and Inclusion**:
**How to Apply**:

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