Repairs Administrator

4 weeks ago

Chesterfield, United Kingdom Sellick Partnership Full time

**Repairs Administrator**

**Location - Wingerworth - Chesterfield**

**Salary - £20203.00 - £21731.03 per annum**

**Permanent position**

Sellick Partnership are supporting a housing association with the recruitment of a Repairs Administrator to provide a high-quality support function to the Voids team.

Services include providing an effective point of contact for our customers and external contractors, maintaining all records, production of documents and assisting in the production of performance information, processing of invoices, processing internaland external mail, dealing with enquiries, service requests, and complaints relating to all aspects of service delivery within the team and Division.

**Main Duties and Responsibilities**

Repairs Administrator
- Undertake general support duties within the Voids Team - maintenance of records, processing of invoices, statistical returns, management information, maintaining databases and, where appropriate diary management.
- Using an advanced knowledge of data analysis and manipulation, primarily through the use of excel, identify and challenge areas of poor performance during the voids process. Where necessary, report serious concerns to line management.
- Prepare basic written correspondence as required, such as agendas, minutes, memos, letters and reports within timescales, booking of meetings as specified by the Voids Manager.
- Maintain and update both basic manual and computerised office systems and/or databases in accordance with departmental and Company procedures and check basic information/figures against source data/records and report any anomalies; undertake collation ofdata and input to reporting organisations.
- Record keeping, filing and data entry to ensure accurate records are maintained, filing and retrieving documents within established paper and electronic systems.
- Responsibility and placing of orders for goods and services working in accordance with Company procedures and financial regulations with an awareness of and reporting of the cost implications of actions within delegated authority

**Customer Service**
- To answer, action and resolve telephone and face to face enquiries, acting as an advocate for customers following up matters that can not be dealt with immediately.
- To assist tenants and other service users in the completion and checking of service request and enquiry forms.
- To update maintain and use Open-Housing and any other computer based Customer Relationship Management System to deliver services to tenants and other residents.
- To ensure office and other facilities used by the service are maintained to a high standard
- To make outgoing calls to facilitate the collection of information on tenants and service users in relation to their satisfaction with the services provided by the teams working within the Homes Improvement team and Company

**Service Specific** To be a member of Voids team, you will be required:

- To undertake business support duties across the Voids department.
- To support and provide performance information and challenge under-performing when required
- To process invoices relating to utility charges and to challenge these where the invoices appear inaccurate.
- To respect and act in accordance with the confidential nature of our business, both personal and commercial confidentiality.

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