Justice Services Administrator

6 months ago


St Asaph, United Kingdom North Wales Police Full time

Force
- North Wales Police

Role Type
- Police Staff

Business Area
- Operational Support Services

Department
- Justice Services

Location
- St. Asaph Dhq

Grade
- Scale 4

Salary
- 23,100 to 25,353

Agile Working
- Hybrid - this role can be performed from home more often than not.

Part/Full Time
- Full Time

Hours per Week
- 37

Type of Contract
- Permanent

Level of Welsh language ability required?
- 2

Job Advert Description

**Justice Services Administrator,** North Wales Police**

To provide administrative support to the relevant functions within the Justice Administration department.

This is a role which offers excellent career progression opportunities as you grow in the role, so be sure not to miss out and read on to uncover the full details

**Here are some of the accountabilities of the Justice Services Administrator role**:

- To carry out transactional administrative elements of the Collisions, Tickets, Summons, Charge, Process Management, Witness Care and related processes in a timely and accurate manner in accordance with the SLAs (Service Level Agreements).
- To provide a dedicated witness care function in respect of Trial Casework as well as providing information to victims and witnesses as laid down in national guidance.
- To maintain and update both Internal and External IT systems and records relevant to the transactional function, such as Record Management System (RMS), Key Accident System, PentiP, LIBRA, Police National Computer (PNC), Witness Management System (WMS), etc.
- To work closely and liaise with both internal and external agencies, dealing with general enquiries efficiently and effectively.
- Assess and escalate any enquiries to the relevant level if required.
- To contribute and give feedback on business processes and the ongoing review thereof.
- To ensure performance monitoring information is collected and collated.
- Dealing with correspondence and telephone enquiries from internal and external customers, responding to same at the appropriate level ensuring compliance with internal procedures, timescales and data protection
- Provide on the job training to new members of staff recruited into the department.

**What will I need to be considered for this Justice Services Administrator role?**
- NVQ 3 Administration or equivalent level of qualification and/or relevant experience.
- Proven communication skills, commensurate with the requirements of the role.
- Clerical/Administrative experience to include filing, indexing, photocopying, typing.
- Self-motivated and pro-active with the proven ability to prioritise and complete tasks to meet specific deadlines.
- Ability to work as part of a team or independently using own initiative.
- Ability to prioritise work and meet deadlines, responding positively under pressure

In line with our Welsh Language Skills policy, we’re committed to being a bilingual organisation. Prior to appointment, you’ll be required to demonstrate an attainment of Level 2 in spoken Welsh. This means that you can understand and pronounce Welsh place names and an ability to understand and use simple everyday phrases. During your probation period we’ll fully support you in achieving Level 3 skills. Anyone within North Wales Police can transfer with their current level of Welsh and we’ll support you in developing these skills. You can find out more by visiting our Welsh Language Resources Page.

Find out if you’re eligible for Positive Action.


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