Senior Revenues and Benefits Assessors

7 months ago

Hartlepool, United Kingdom NEC Software Solutions Full time

Company Description

Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

**Job Description**:
**Senior Processor**

**Job Description and Responsibilities**
- Deputise for Service Manager
- Completes extremely high levels of workload consistently in line the Right Time Indicator, The Right Benefit Indicator and Subsidy regulations. The Senior Processors may be required to focus only on improving the Council’s position on these Performance Indicators, delivering the appropriate amount of work accordingly
- Undertake Quality Assurance work (a minimum of 10% of total team work as allocated by the Service Manger). The SLA for quality on all contract delivery is 95% accuracy. This is achieved through reporting the statistical results of Quality Assurance to the Service Manager on a daily basis
- Take the lead on contracts with minimum supervision
- Perform contract scoping exercises onsite with the Council in order to map procedures and policies, making suggestions as to possible service improvements. Report the finding to the Service Manager
- Can process using all major Document Management Systems, CMS and Back-office systems
- Perform all duties with minimum supervision
- Ability to perform training and mentoring to junior members of staff
- Available to assist junior members of staff with complicated queries
- Available to respond to customer complains, either during a telephone conversation and written complaints
- Assess all types of HB/CTB claims (including complex cases-Students, Self Employed, Person From Abroad, Backdating and Appeals)
- Regularly exceeds minimum contractual standards for productivity/accuracy
- Maintain excellent attendance levels in line with Northgate’s attendance policy
- Shares best practice with colleagues and lead update sessions to wider team including designing and delivering high quality training sessions to both internal and external colleagues
- Keeps own knowledge up to date through use of publications, briefing notes and bulletins as well as attend external training session to improve wider teams skills
- Maintain an excellent attitude within the Business Centre, acting as an ambassador at all levels, taking on additional duties as and when required

**Qualifications**:
Skills Required
- Experience of using Northgate / Academy / IBS (Civica) Systems
- Proven problem solving skills
- Good customer service and communication skills
- Working knowledge of Housing Benefits / Council Tax
- Delivers under pressure with a flexible approach to work
- IT competent
- Self-motivated

Skill development and progression
- Skills:

- NEC SWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, i.e. Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.

Progression:

- NEC SWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NEC as Revenues and Benefits Officers.

Career progressions within our Revenue and benefits processing department:

- ❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Team Leader>
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of you

  • Revenues and Benefits Assessor

    4 weeks ago

    Hartlepool, United Kingdom NEC Software Solutions Full time

    Come join us and make a difference in the world!We’d love your help. And we’ll support you all the way.Discover more at www.necsws.comJob Description*PLEASE NOTE REVENUES AND BENEFITS EXPERIENCE IS ESSENTIAL**Location: Hartlepool or Hybrid or RemoteCome and work for an organisation whose Revenues and Benefits software has lead the market for 25 years, a...

  • Revenues and Benefits Assessors

    1 month ago

    Hartlepool, United Kingdom NEC Software Solutions Full time

    Come join us and make a difference in the world!We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+...

  • Revenues and Benefits Advisor

    1 month ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    As a Revenues and Benefits Assessor at NEC Software Solutions, you will play a key role in ensuring the accuracy and efficiency of financial claims processing. This is a fantastic opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You will work closely with our clients to deliver high-quality results and maintain...

  • Benefits and Revenues Service Coordinator

    4 weeks ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    About the RoleThis Revenues and Benefits Assessor position offers a unique opportunity to work with a leading organization in the software industry. As a key member of our Revenues & Benefits team, you will be responsible for processing Housing / Council tax changes, RTI cases, and new claims, while delivering exceptional customer service.The ideal candidate...

  • Revenues and Benefits Trainee

    7 months ago

    Hartlepool, United Kingdom NECSWS Full time

    Company Description This role is your opportunity to start a career with NEC software solutions is a home-based position with full training provided (and a computer). If you have great customer service skills, then come and help us to keep revenues & benefits systems running smoothly. Come join us and make a difference in the world! We’re NEC Software...

  • Revenues and Benefits Process Manager

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    Job OverviewWe are seeking a highly skilled Revenues and Benefits Assessor to join our team at NEC Software Solutions. This is an exciting opportunity to work in a fast-paced environment, processing Housing / Council tax changes, RTI cases, and new claims while ensuring excellent customer service.As a key member of our Revenues & Benefits department, you...

  • Revenues and Benefits Trainee

    2 weeks ago

    Hartlepool, United Kingdom NECSWS Full time

    Company Description Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be...

  • Tax and Benefit Specialist

    4 weeks ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    Join Our TeamAt NEC Software Solutions, we are committed to developing and expanding the skill and knowledge sets of our colleagues. We are seeking a highly skilled Revenues and Benefits Assessor to join our team and contribute to our success.The ideal candidate will have experience working with Northgate / Academy / IBS (Civica) Systems, strong...

  • Trainer and Assessor

    7 months ago

    Hartlepool, United Kingdom Connect Training Services ltd Full time

    **Connect Training Services** With over 50 years’ experience in the training industry, our team have worked with some of the country’s largest and most successful companies to meet their workforce’s training needs. Due to the ongoing success and continuous growth, we are now excited to welcome a new Trainer/Assessor to the team. **Why you should join...

  • Trainer and Assessor

    2 weeks ago

    Hartlepool, United Kingdom Connect Training Services ltd Full time

    **Connect Training Services** With over 50 years’ experience in the training industry, our team have worked with some of the country’s largest and most successful companies to meet their workforce’s training needs. Due to the ongoing success and continuous growth, we are now excited to welcome a new Trainer/Assessor to the team. **Why you should join...

  • Trainer and Assessor

    7 months ago

    Hartlepool, United Kingdom Connect Training Services ltd Full time

    **Connect Training Services** With over 50 years’ experience in the training industry, our team have worked with some of the country’s largest and most successful companies to meet their workforce’s training needs. Due to the ongoing success and continuous growth, we are now excited to welcome a new Trainer/Assessor to the team. **Why you should join...

  • Physio Functional Assessor

    3 weeks ago

    Hartlepool, United Kingdom Minerva Nursing Full time

    **Functional Assessor - Physio** Hartlepool Centre **Location**:Hartlepool Starting salary **£39.5k Per Annum** Hours 37.5hrs Monday - Friday (Hybrid/flexible working) **An exciting new career offering training, professional development, and career progression.** Join our highly valued team of doctors, nurses, occupational therapists, and...

  • Physio Functional Assessor

    2 weeks ago

    Hartlepool, United Kingdom Minerva Nursing Full time

    **Functional Assessor - Physio** Hartlepool Assessment Centre **Location**:Hartlepool Starting salary **£39.5k Per Annum** Hours 37.5hrs Monday - Friday (Hybrid/flexible working) **An exciting new career offering training, professional development, and career progression.** Join our highly valued team of doctors, nurses, occupational therapists, and...

  • Legionella Risk Assessor

    2 weeks ago

    Hartlepool, United Kingdom Uniting Talent Full time

    Uniting Talent are recruiting for an experienced Legionella Risk Assessor for our key client based in the Northeast. To undertake legionella Risk Assessment work including Site survey, write ups Good knowledge of HSG 274 and 282 Monday - Friday Permanent role. **Salary**: £24,000.00-£30,000.00 per year **Benefits**: - Company car Schedule: -...

  • Revenues and Benefits Processors

    4 weeks ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    About NEC Software SolutionsWe are a leading provider of software solutions to governments, hospitals, police forces, housing providers, local authorities, and other public services. Our mission is to support these organizations in delivering critical services efficiently and effectively.

  • Paramedic Disability Assessor

    3 weeks ago

    Hartlepool, United Kingdom SJB Medical Full time

    **Paramedic Disability Assessor**: - **Salary**: £35,000-39,000 (UK-Wide) £42,000-44,000 (London-Rising) - **Hours**: Monday-Friday 9am-5pm, Part-Time Available - Office, Homeworking and Hybrid options Are you a paramedic that is looking for a better work-life balance? We offer true flexible working - allowing you to choose your workdays Monday-Sunday...

  • Customer Safety and Revenue Manager

    4 weeks ago

    Hartlepool, Hartlepool, United Kingdom MDS Full time

    Job Description:We are seeking a highly skilled Customer Safety and Revenue Manager to join our team at MDS. This role involves managing customer safety and resolving revenue-related issues. The ideal candidate will have strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main...

  • Benefits Specialist

    4 weeks ago

    Hartlepool, Hartlepool, United Kingdom NEC Software Solutions Full time

    Unlock a Rewarding Career with NEC Software SolutionsWe're seeking an experienced Benefits Specialist to join our team in Hartlepool. As a key member of our Revenues and Benefits department, you'll play a vital role in processing Housing / Council tax changes, RTI cases, and new claims.Your Key Responsibilities:To provide exceptional customer service via...

  • Clinical Assessor

    3 weeks ago

    Hartlepool, United Kingdom Everpool Full time

    **Clinical Assessor **Starting Salary: **£35,000 after 6months this will then increase £36,000 after another 6months £37,000 + Bonus. **Location: **Homebased working with occasional on site working (Hartlepool - TS24) **Position: **Permanent - Full Time or Part Time available **Training: **We offer a complete remote training process which is paid for...

  • Clinical Assessor

    3 weeks ago

    Hartlepool, Hartlepool, United Kingdom Avature Full time

    About the RoleWe are seeking a skilled Physiotherapist to join our team as a Clinical Assessor. As a member of our assessment team, you will use your clinical expertise to understand how a person's disability or health condition affects their daily life.This role requires conducting assessments over the phone, via video calls, or in-person to determine a...