Sales Office Administrator

7 months ago


Bangor, United Kingdom Helix Operations Full time

**Sales & Sales Support**

Helix Operations Limited provides access solutions worldwide for security, defence, and rescue operations. We supply equipment, systems, and training to enable clients to work with speed, ease, and safety when accessing objectives across a wide range of environments; mountain, urban or maritime.

This role is to provide a sales administration function for the Sales Manager and sales team. The role will require the successful applicant to master a wide range of administrative support tasks before becoming increasingly involved in sales. The sales role will involve supporting existing customers and working with the sales team to research and contact potential new customers.

Sales administration duties will include:

- Generating Quotes
- Order Processing
- Customer Service

The sales function will involve:

- Maintaining strong relationships with existing customers
- Market Research
- Working with the marketing and sales teams to optimise market contact
- Contacting potential new customers

It is a fundamental requirement to provide first-class customer support.

The role involves working in a small team where there is a heavy workload at times and a willingness to work hard with efficiency, an attention to detail and good humour is needed. The position will be most suited to a person who is adaptable, can use initiative, and has a strong drive to help us meet customers’ expectations.

It is a position in a fast-growing company and the ideal person will be looking to grow with the company.

**Key Tasks**
- Updating and maintaining the CRM system.
- Co-ordinating with and assisting the sales team.
- Co-ordinating with Purchasing and Production to ensure customers’ orders are fulfilled on time.
- Handling general queries from customers and suppliers.
- Performing market research to help populate CRM system.
- Contacting new and existing customers.
- Assist with other tasks as needed.

**Essential to your success in the role will be the ability to demonstrate**:

- Proven track record of at least 2 year’s Sales Administration experience ideally with experience of telesales.
- Ability to interact with people in a positive and courteous manner
- Aptitude to follow processes and procedures accurately.
- Computer literacy and numerical skills
- The ability to prioritise and meet customer deadlines
- Excellent organisational and communication skills
- Self-motivation, initiative, and a high level of energy

**Hours**

37.5 hours per week, Monday to Friday.

**Salary**: £20,000-£23,000 dependant on experience.

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person


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