Customer & Events Support Administrator

6 months ago


Tamworth, United Kingdom STATFOLD NARROW GAUGE MUSEUM TRUST LTD Full time

**About the role**:
Experienced, energetic, and creative sales, and customer service administrator with a proven history of providing exceptional office management and administrative support service. Possess extraordinary interpersonal, customer service and leadership skills.

**Key Responsibilities**:
Ensure the accurate and efficient processing of all bookings and sales, ensuring sales of events tickets and Statfold products are maximised and pro-actively generate new business by promoting all aspects of the business. Dealing with a high volume of telephone and written enquiries to ensure all customers enquiries or complaints are responded to within a reasonable time and dealt with efficiently and professionally.

Manage the sales of all Statfold products, including general admission, event admission, groups, and birthday parties.

Produce accurate and clearly presented reports that support the needs of the business.

Maintain accurate and well organised systems of records that are easily retrievable. The main contact for group booking enquiries, maintaining, and updating coach bookings, booking confirmations and policy documents and excel spreadsheets

Diary management and maintain booking software with our event and activity diary.

Coordinate the organisation of groups and birthday parties’ bookings, for both internal and external customers.

Provide administration support and duties set by the General Manager and the events team.

Always display the Trust values and behaviours.

**Essential Attributes:

- **

Previous experience in the Customer Service industry

A passion for collaborating with people.

An understanding of the importance of exceeding expectations

A desire to deliver excellence in all service areas.

The ability to use initiative under pressure.

Fantastic communicator

Able to work as part of a team and help others.

Ability to think creatively and produce solutions for customer enquiries.

Fantastic diligence

Some flexibility with working hours, there may be some expectations of working at a weekend over event days.

**Self-Management:

- **
- Full-time position (40 hours per week).
- Available to work extended hours and weekends where necessary would be beneficial.
- Competitive rates of pay - £11 per hour.
- Discounts on on-site food and drink.
- Discounts on Statfold Country Park event tickets.
- Free on-site parking.
- Must be located in or around Tamworth, Staffordshire.

**How to apply**:
**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Work Location: In person

Reference ID: Office administration / events support



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