Income Assistant
2 weeks ago
MMP Consultancy are working on behalf of a Housing Provider in London to recruit an Income Assistant to join them on temporary contract.
Responsibilities include:
- Provide administrative support to the income team in relation to rent collection and monitoring
- Act as first point of contact for residents with standard rent queries and to manage a small arrears patch
- Administer collection of rent through direct debit and other payment procedures
- Ensure all housing benefit payments and schedules are accurately processed and coded
- Provide emergency cover during absences which may include home visits, tenancy sign ups and service of notices.
- General administrative duties including filing, photocopying, scanning, and updating the database
Essential Experience:
- Previous experience of working within a Housing or Income Administration role with a Housing Provider or Local Authority
- Experience of helping customers with rent arrears and managing low-level rent arrear cases
- Possess strong IT and communication skills
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