Income Officer
1 month ago
**Build the future of Community Mental Health Recovery with us**
Our mission is to be world’s most successful community mental health service. This is what unites our teams and geographies as we are all striving to support our residents to make their lives happier and more fulfilling.
At Supported Living Service Ltd we understand that Service Users’ recovery journeys progress at different paces and Service Users need different levels of support along the way. We provide a range of care packages to help Service Users bridge the move from hospitals or residential care home recovery setting to living independently in their own homes.
We are looking for a motivated and resourceful individual who is committed to support the business.
We have a fantastic opportunity for someone to join us in the position of Income Officer in East London.
**Salary**: £23,000 - £25,000 per annum
Location: East London
Contract: 12-month Fixed Term Contract
Your responsibilities will include:
- Monitoring and administration of rent, service charge, building expenses accounts on the Housing Management System
- Managing Arrears Process from start to finish
- Working with senior team members to resolve income collection issues
- Assisting in the creation of rent and service charges
- Ensuring new Housing Benefit/Universal Credit claims are completed and tracking progress
- Engaging with Local Authority Housing Benefit Departments after claims are suspended or cancelled
- Liaising with residents regarding payment of rent where the person is not eligible for Housing Benefit
- Be the first point of contact for Housing Benefit and Rent account related enquiries
- Dealing with Housing Benefit overpayment invoices
- General office duties (scanning of documents, answering calls etc.)
- Assisting in annual rent increase project work
- Inspecting and monitoring of damages and recovery of damage cost
- Monitor building expenses and report to Business Team/Director
- Undertake tasks and project work as required by the Business Team/Director.
- Ability to deal sensitively with all enquiries and tenants queries
- Ability to work as a part of a team and to adapt and respond to change
- IT literate with the ability to use Microsoft Office packages confidently
- Positive and Can Do attitude
- Advantageous - Experience of working within the supported housing sector and/or within housing income
- Advantageous - Awareness of the Supported Housing sector
- Advantageous - Awareness of Housing Benefits
- Advantageous - Experience in using Housing Management and rent accounting software
If you would like to be part of our exciting team, please submit the latest version of your CV.
**Job Type**: Fixed term contract
**Salary**: £23,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London E15 1QL: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Accounting: 1 year (preferred)
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