Income Collection Officer

3 weeks ago


London, United Kingdom Eden Brown Synergy Full time

Job Title: Income Collection Officer - Temporary Accommodation

Location: Hackney, London

**Salary**: Competitive

**Job Description**:
As an Income Collection Officer for Temporary Accommodation, you will play a crucial role in ensuring the efficient collection of rent and service charges for temporary accommodation accounts. Your responsibilities will encompass the following:

- Managing Temporary Accommodation Accounts: Efficiently collect all monies owed in respect of rent and service charges.
- Client Engagement: Make contact with clients, including appointments at the pre-notice and pre-legal stages when arrears are outstanding.
- Front-of-House Support: Work on the front-of-house counter at the Hackney Service Centre to address Temporary Accommodation income collection queries.
- Client Support: Refer vulnerable clients to support services and provide basic financial capability advice.
- Legal Actions: Identify accounts requiring possession action, handle notice-seeking possession, make representations to Legal Services, and attend possession hearings when necessary.
- Evictions: Coordinate and attend evictions as required.
- Customer Service: Provide excellent customer service to clients in person, over the phone, or in writing to maximize income.
- Collaboration: Work in partnership with other departments and agencies to help customers sustain their tenancy.
- Record Keeping: Maintain accurate records in line with GDPR.
- Regulatory Awareness: Keep a good understanding of welfare benefits and housing legislation related to income collection.
- Team Player: Provide cover for other Income Collection Officers during periods of absence.
- Additional Responsibilities: Carry out any other duties within the scope and grading of the post as requested by the line manager or Head of Service.

Qualifications and Experience:

- Previous experience in income collection or a related field is preferred.
- Knowledge of housing legislation and welfare benefits is an advantage.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- A commitment to delivering excellent customer service.
- Understanding of GDPR and data protection principles.

Eden Brown Synergy is an equal opportunities employer.



  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basisKey responsibilities are as followsIncome collection role to bring down rent arrears.Contacting residentsResponsible for taking paymentsBe responsible for following the whole legal process for rent arrears.PAYE rate £17.59 & Umbrella...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, United Kingdom Eden Brown Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • London, United Kingdom Bridge of Hope Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Experienced Senior Income Officer needed Senior Income Collection Officer - rents Main office Holborn with extensive travel required to other sites and offices as required This role will involve undertaking a range of income collection duties relating to rent and service charge income for affordable rent, private rent and social housing residents; to provide...


  • City of London, United Kingdom Eden Brown Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • City of London, United Kingdom Eden Brown Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, United Kingdom Marks Consulting Partners Full time

    **Marks Consulting Partners are currently looking for a Senior Income Collections Officer to work with one of our Housing Association clients in London.** **What the job will be doing** - The main purpose of the role is to provide a flexible income collection support role to all Housing contracts. The SICO will be expected to be flexible in their approach...


  • London, Greater London, United Kingdom Butler Rose Full time

    Butler Rose is working with one of the largest housing associations in London and the south-east in their search for Income Collection Officer to join their friendly Finance team. This is a contract role up until 21st July 2024 in London, four days in office and will pay £17.59 an hour to the successful candidate.Responsibilities: Collect rent and manage...


  • London, Greater London, United Kingdom Butler Rose Full time

    Butler Rose is working with one of the largest housing associations in London and the south-east in their search for Income Collection Officer to join their friendly Finance team. This is a contract role up until 21st July 2024 in London and will pay £17.59 an hour to the successful candidate.Responsibilities: Collect rent and manage rent accounts, taking...


  • London, United Kingdom Eden Brown Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • London, United Kingdom Butler Rose Full time

    **Responsibilities**: - Collect rent and manage rent accounts, taking appropriate action to recover debt, including pursuing legal action for possession where appropriate. - Calculate housing benefit entitlement for new residents and ensure residents with problems paying their rent because of benefit issues are referred to the Welfare Benefit Adviser. -...


  • London, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Hackney RQ1229112** As an Income Collection Officer, you will be responsible for managing the collection of service charges and other rental income, ensuring accuracy, timeliness, and compliance with relevant regulations. **Key Responsibilities**: - Calculate and issue service charge invoices to tenants in accordance...

  • Income Collection

    4 weeks ago


    London, United Kingdom Tower Hamlets Partnership Full time

    Business Rate Recovery & Council Tax Recovery Do you have what it takes to help the Council maximise its income to provide vital services to its residents and businesses? This is an exciting and challenging opportunity within the Revenue Services Department (IncomeCollection & Enforcement Team) dealing with the recovery and enforcement of Council Tax...


  • London, United Kingdom Akton Recruitment Full time

    Income Recovery Officer Akton Recruitment has an opening for a Income Recovery Officer in Redbridge The collection of a range of sundry debts owed to the Consumer Protection and licensing team at Redbridge Council - Submission of unpaid Civil Penalty Notices (small claims) on Government debtor system. - Production of new invoices, adjustments and...

  • Finance Officer

    4 weeks ago


    London, United Kingdom Hays Specialist Recruitment Limited Full time

    Finance Officer - Income | Permanent, 35 hrs pw, Hybrid working 2 days in office | ASAP Start | Westminster Finance Officer - Income **Salary**: £28,000 Westminster ASAP, Subject to notice period start Permanent, 35 hrs per week Hybrid working - Wed, Thurs in office for payment runs Job Purpose The Finance Officer will be a key member of the Finance...

  • Income Officer

    1 month ago


    London, United Kingdom Bridge of Hope Full time

    Join Our Team! Position: Income Officer Organization: St Mungos Location: 3 Thomas More Square, Tower Hill, London E1W 1YW Rate: £23 UMB P/H Are you passionate about making a difference in peoples lives? St Mungos is looking for an Income Officer to join our team. In this role, you will play a vital part in delivering a high-quality rent collection and...


  • London, Greater London, United Kingdom Novax Recruitment Full time

    Job Title: Income Mangement Officer Location: Haringey Pay Rate: £23 Umbrella P/H Job Type: Full Time Contract The Role We are looking for an income management officer who has experience in income maximisation; this includes: telephoning customers in arrears, sending arrears letters and emails, applying for APAs, home and office visits. Completing income...