Income Collection Officer

2 months ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Hackney RQ1229112**

As an Income Collection Officer, you will be responsible for managing the collection of service charges and other rental income, ensuring accuracy, timeliness, and compliance with relevant regulations.

**Key Responsibilities**:

- Calculate and issue service charge invoices to tenants in accordance with lease agreements and relevant regulations.
- Review service charge budgets, expenditure, and reconciliations, ensuring accuracy and transparency in financial transactions.
- Address inquiries and disputes related to service charge calculations, adjustments, and billing discrepancies.
- Monitor rent payments and service charge arrears, taking proactive measures to minimise arrears and maximise income collection.
- Contact tenants with outstanding balances to arrange payment plans and resolve outstanding debts in a timely manner.
- Coordinate with legal and debt recovery services as necessary to escalate overdue accounts and initiate recovery proceedings.
- Maintain accurate and up-to-date records of income collection, service charge payments, and arrears management activities.
- Prepare regular financial reports and analysis on income performance, arrears levels, and collection trends for management review.
- Communicate effectively with tenants regarding their financial obligations, payment options, and support services available.
- Provide guidance and assistance to tenants experiencing financial difficulties, signposting to relevant resources and assistance programs.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

GCSE Grade A-C (or equivalent) in English Language and Mathematics.

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

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**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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