Income Collection Officer

3 weeks ago


London, United Kingdom Capital Letters Full time

**Income Collection Officer**

**£35,811**
**, 28 days holiday increasing to 32 days, pension, health cash plan, 4 x salary life insurance, hybrid working**

**About Capital Letters**

Capital Letters is a small and rapidly growing company. We exist to be a market disrupter in London, increasing the supply of homes in the private rented sector that can be used by our member boroughs for homeless households. We procure properties, are developing our own property portfolio and we offer support to the homeless households that we find homes for. Capital Letters is funded by the government to find secure homes for homeless families on behalf of local councils in London.

**About the Role**

The Income Collections Officer will be responsible for providing a highly professional customer focused arrears recovery service to Capital Letters residents. The role will take place in a fast-paced environment in a new team which has recently been set up, so there is every opportunity to influence the improvement of the service.

The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Capital Letters procedures, legislation and best practice. The role will also embrace migration from legacy benefits on to Universal Credit.

**Key responsibilities**

The key responsibilities of the post holder will be to manage the rent accounts as well as the residents' expectations. The successful post holder will be responsible for arrears prevention as well as income collection, using their skills and knowledge to achieve the best results. The post holder will be responsible for the arrears procedure from first contact to eviction ensuring professional representation along the way. Due to the close working relationship between the income collection and housing management teams a high level of collaboration is expected.

**About you**

A full job description and person specification are available to download if you click **here**.



  • London, United Kingdom Eden Brown Synergy Full time

    Job Title: Income Collection Officer - Temporary Accommodation Location: Hackney, London **Salary**: Competitive **Job Description**: As an Income Collection Officer for Temporary Accommodation, you will play a crucial role in ensuring the efficient collection of rent and service charges for temporary accommodation accounts. Your responsibilities will...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basisKey responsibilities are as followsIncome collection role to bring down rent arrears.Contacting residentsResponsible for taking paymentsBe responsible for following the whole legal process for rent arrears.PAYE rate £17.59 & Umbrella...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basisKey responsibilities are as followsIncome collection role to bring down rent arrears.Contacting residentsResponsible for taking paymentsBe responsible for following the whole legal process for rent arrears.PAYE rate £17.59 & Umbrella...


  • London, United Kingdom TRI Consulting Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 & Umbrella...


  • London, United Kingdom Business Smart Solutions Full time

    **Rate**:£25.53 per hour Umbrella **Term**: 3 months **Hours per week**: 36 **Location**:Hackney / London Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed...


  • London, United Kingdom Bridge of Hope Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • City of London, United Kingdom Eden Brown Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • London, United Kingdom Hays Specialist Recruitment Limited Full time

    Experienced Senior Income Officer needed Senior Income Collection Officer - rents Main office Holborn with extensive travel required to other sites and offices as required This role will involve undertaking a range of income collection duties relating to rent and service charge income for affordable rent, private rent and social housing residents; to provide...


  • London, United Kingdom Butler Rose Full time

    Butler Rose is working with one of the largest housing associations in London and the south-east in their search for Income Collection Officer to join their friendly Finance team. This is a contract role up until 21st July 2024 in London, four days in office and will pay £17.59 an hour to the successful candidate. Responsibilities: * Collect rent and...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, Greater London, United Kingdom Butler Rose Full time

    Butler Rose is working with one of the largest housing associations in London and the south-east in their search for Income Collection Officer to join their friendly Finance team. This is a contract role up until 21st July 2024 in London, four days in office and will pay £17.59 an hour to the successful candidate.Responsibilities: Collect rent and manage...


  • London, United Kingdom Marks Consulting Partners Full time

    **Marks Consulting Partners are currently looking for a Senior Income Collections Officer to work with one of our Housing Association clients in London.** **What the job will be doing** - The main purpose of the role is to provide a flexible income collection support role to all Housing contracts. The SICO will be expected to be flexible in their approach...


  • London, Greater London, United Kingdom Butler Rose Full time

    Butler Rose is working with one of the largest housing associations in London and the south-east in their search for Income Collection Officer to join their friendly Finance team. This is a contract role up until 21st July 2024 in London and will pay £17.59 an hour to the successful candidate.Responsibilities: Collect rent and manage rent accounts, taking...


  • London, United Kingdom Eden Brown Full time

    Nottinghill Genesis are looking for 2 Income collections Officers for a 3 month period with the potential to go perm depending on business need and good performance. Ideally would like someone to start as soon as possible. Will require two temps who will be covering patches across Southwark, Lambeth and Lewisham. We would be keen for at least one of the...


  • London, United Kingdom Butler Rose Full time

    **Responsibilities**: - Collect rent and manage rent accounts, taking appropriate action to recover debt, including pursuing legal action for possession where appropriate. - Calculate housing benefit entitlement for new residents and ensure residents with problems paying their rent because of benefit issues are referred to the Welfare Benefit Adviser. -...


  • London, United Kingdom Cleantech People Full time

    **What's involved with this role**: **Hackney RQ1229112** As an Income Collection Officer, you will be responsible for managing the collection of service charges and other rental income, ensuring accuracy, timeliness, and compliance with relevant regulations. **Key Responsibilities**: - Calculate and issue service charge invoices to tenants in accordance...


  • London, United Kingdom University of East London Full time

    UEL is seeking a new colleague to join us in the Income & Credit Control team. The role would suit an experienced credit controller seeking a varied role in a very busy income collections team. Can you provide advice to students, other customers, and colleagues, resolve queries and assist with the collection of income? If so, this may be the position for...


  • London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 28-08-23 until 26-11-23 with a possible extension. - Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible. - To make contact with clients, including appointments at the pre-notice and pre-legal stages where there...

  • Income Collection

    4 weeks ago


    London, United Kingdom Tower Hamlets Partnership Full time

    Business Rate Recovery & Council Tax Recovery Do you have what it takes to help the Council maximise its income to provide vital services to its residents and businesses? This is an exciting and challenging opportunity within the Revenue Services Department (IncomeCollection & Enforcement Team) dealing with the recovery and enforcement of Council Tax...