Income Collection Officer

2 weeks ago

London, United Kingdom FUNERAL ENTERPRISES LTD Full time

Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible.

To make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears.

To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre.

To refer vulnerable clients to support services;
To identify accounts requiring possession action.

Responsible for the service of notice-seeking possession.

To make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons.

To represent Hackney Council at possession hearings as required.

Coordinate and attend evictions as required.

To provide excellent customer service to customers contacting us in person, on the phone or in writing to maximise income.

To visit customers in their homes to discuss their accounts and provide appropriate advice and support.

To provide customers with basic financial capability advice and signpost to other agencies as required.

To work in partnership with other departments and agencies (DWP, JCP, Citizens Advice etc.) to help customers sustain their tenancy.

To work closely with the Hostel Managers, Placement Officers, Homelessness Prevention officers, the Lettings team and other colleagues in the housing department to provide joined-up services to customers.

Maintain accurate records in line with GDPR.

To maintain a good understanding of welfare benefits and any changes which may affect customers’ ability to pay.

To maintain a good understanding of housing legislation in relation to the collection of income.

To provide cover for other Income Collection Officers during periods of absence.

Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.

**Job Types**: Full-time, Temp to perm
Contract length: 12 months

**Salary**: From £20.00 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

**Experience**:

- customer service: 5 years (required)
- Council Tax: 4 years (required)
- social housing: 4 years (required)
- welfare benefits: 4 years (required)

Work Location: In person

Reference ID: recrut937259

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