Temporary Accommodation Income Officer

3 weeks ago


London, Greater London, United Kingdom JOB SWITCH LTD Full time

To provide an effective people focused income collection service to maximise income and minimise rent arrears of Lewisham Council residents.


  • Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.
  • Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.
  • Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded.
  • Represent Lewisham Council in possession proceedings at County Courts.
  • Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant Lewisham Council policies and procedures.
  • Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.


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