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Collections Advisor
3 months ago
Zest is seeking a dedicated and result-oriented **Collections Advisor** to join our thriving team. This role is critical in supporting our customers to manage their overdue accounts and arrange payment plans. If you have a talent for negotiation and a passion for providing exceptional customer service, we invite you to apply
**Why Choose Zest?**
- Salary package of **£25,000 - £27,000 DOE**, OTE up to £31,000.
- Holiday allowance of **22 days**, increasing to **27 days**, + bank holidays.
- Full-time role within a vibrant and dynamic environment.
- Convenient town centre location with modern facilities.
- Access to delicious meals prepared by Zest Chef.
- Recreation facilities including a pool table to relax and unwind.
- Health benefits including a healthcare cash plan and EAP.
- Opportunities for professional growth and development.
**What does the role involve?**
- Manage and collect overdue payments from customers by engaging with them via phone.
- Handle negotiations with customers to set up payment plans that are sustainable and agreeable.
- Maintain accurate records of customer interactions, payments, and account adjustments.
- Work closely with internal teams to resolve queries and issues related to billing and payments.
- Contribute to the continuous improvement of the collections process to enhance customer satisfaction and operational efficiency.
**What We’re Looking For**:
- Proven experience in a collections role or a similar customer service position
- Strong negotiation and communication skills
- Excellent attention to detail
- Assertive with a positive mindset
- Goal-oriented with a commitment to achieving targets and delivering results
- Proficient in Microsoft Office
If you're ready to take on a rewarding role as a **Collections Advisor** and contribute to the success of Zest, we would love to hear from you. Join us in providing outstanding service to our customers while enjoying a positive and inclusive workplace culture.
**Reference**: CA20241
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive environment for all employees.
