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About Carwow
Carwow is a leading online car-changing platform that connects buyers and sellers of vehicles. As a pioneer in the industry, we're committed to revolutionizing the way people buy and sell cars.
The Role
We're seeking a highly skilled Sales Support Advisor to join our team. As a Sales Support Advisor, you will play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle, and helping our dealers source stock simply and efficiently.
Key Responsibilities
- Customer Interaction: Engage with customers through various channels and provide information, assistance, and guidance during their car selling journey.
- Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.
- Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.
- Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary.
- Dealer Communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.
- Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.
- Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.
Requirements
We're looking for a highly motivated and organized individual with excellent customer service skills and experience working with clients. The ideal candidate will have:
Outstanding customer service skillsVersatility and eagerness to take on new challengesStrong organisational skillsCommitment to delivering exceptional customer serviceHigh levels of enthusiasm and a positive mindsetExcellent spoken and written English capabilitiesBenefits
We offer a range of benefits to support our employees' well-being and career development, including:
Hybrid workingCompetitive salaryMatched pension contributionsShare optionsVitality Private HealthcareLife AssuranceMonthly coaching sessionsEnhanced holiday packageOption to buy extra holiday daysWork from abroadInclusive parental, partner and shared parental leaveBubble childcare supportGenerous learning and development budget