Customer Service Advisor

6 months ago

Bournemouth, United Kingdom FMG Repair Services Full time

This is an exciting opportunity for an experienced **Customer Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Bournemouth.

As the first point of contact you'll speak to the customer, the **Bodyshop **and any third parties to make sure every customer has an excellent experience.

Responsibilities include:

- Booking customer cars in for repair/attention
- Preparing job cards and files as necessary
- Maintaining an efficient and effective filing system for associated paperwork
- Providing vehicle progress reports
- Arranging and allocating courtesy cars
- Collecting payments

You'll need to be flexible as no two days are the same. You'll also need a driving licence if you're going to be part of the team.

**Why choose FMG RS?**

Of course, we offer a **fantastic basic salary**, but there’s much more to being a **Customer Service Advisor** at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to)
- fantastic **bonus **scheme
- free **life assurance**:

- ** well-being** services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:

- exclusive employee **vehicle-leasing **schemes
- ** pension **& **save-as-you-earn** share scheme
- Our** Benefits App** offering unlimited access to a huge range of **retailer discounts **and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- We're so excited to have recently launched **Wagestream **for all our colleagues - a** Financial Wellbeing** app that gives you more control over your pay. Not only does it let you** choose when to get paid **it also lets you put money aside each month and in addition you can get **discounts **on your shopping, check what benefits you're eligible for and can even put you in touch with a** financial coach**

**We’re going places **
- We’re a key part of **one of the UK’s largest Automotive PLCs**, Redde Northgate - few other businesses can offer you the **volume**, **variety** and **long-term security** as us
- We **invest in you** - We believe everyone should have the **opportunity to better themselves **and look to progress, not just within FMG RS but the wider Redde Northgate Group
- We’re growing - it’s **an exciting time** for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres

**Join the FMG RS family**

With the **best people** in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

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