Customer Service Advisor
6 months ago
We have a fantastic** part** time **opportunity for a Customer Service Advisor to join our team at** Bournemouth** Coach Station.**
- The shifts for this _**_onsite _**_position in _**_Bournemouth_**_ _**_will be_**_ 22 hours, working both Saturday, Sunday and 1 weekday between the hours of _**_08:00 to 18:00._**
As a **Customer Service Advisor** you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.
**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment
**What you'll need...**
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.
**What we offer in return for your hard work and commitment**
- Free Coach travel for yourself
- Complimentary coach travel for a Nominated Person
- 50% discount for friends and family on full fares on our coach services
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Private online GP service
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
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