Customer Service Advisor
6 months ago
We are working with a social housing provider to assist them with the recruitment of a Customer Service Advisor to join their established contact centre team on a permanent basis in Dorset.
The role will be providing an excellent customer service to tenants making inbound contact to the association with a range of queries and requests.
Duties will include:
- Contributing to continual improvement of the service by working with colleagues across the organisation sharing good practice.
- Collecting and updating customers records with profiling information to facilitate cost effective contact with customers.
- Dealing with challenging and vulnerable customers and working to find solutions to a range of different situations ensuring that any safeguarding concerns are reported.
This is a full-time vacancy working on a 4 week rota basis between 8am and 8pm. You will also be required to work one Saturday morning every 4 weeks (with time/pay in lieu)
The working pattern is currently one week in the office, followed by one week home working on a rolling basis
- Experience of working in a multi-channel contact centre or customer service environment
- The ability to work proactively supporting colleagues and sharing the workload.
- Excellent communication skills with the ability to deliver a range of information in a clear and concise manner.
- Commitment to continuous improvement and innovation
- Good numeracy and literacy skills
- Good organisational skills with the ability to prioritise workload and meet targets.
- It would be advantageous if you have previous experience of working for a Housing Association, Local Authority, Charity or Maintenance Contractor in a similar role, although this is not essential as full training will be given.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Work from home
Work Location: In person
Reference ID: NM2308TN
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