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Sales Support Specialist
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Sales Support Advisor
2 months ago
Carwow is a leading online car-changing destination, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, we're building a go-to destination for drivers everywhere.
Our journey started as a simple reviews site, but we've grown to become one of the largest online car-changing destinations in Europe, with over 10 million customers using our platform to buy and sell cars. Last year, we saw a 50% growth, with nearly £3 billion worth of cars bought on our site, and £ of cars listed for sale through our Sell My Car service.
In 2024, we acquired Autovia, doubling our audience overnight. Together, we now have one of the biggest YouTube channels in the world, with over 1 billion annual views, and we sell millions of print copies of our magazines. Our annual web content reach is over 350 million.
Why Work with Us?We're a pioneering company that's always driving for new territory and positive change. We're shortlisted in the prestigious Culture 100 list of the top growth companies to work for, and we've recently raised $52 million in funding to accelerate our growth plans.
We're committed to delivering exceptional customer service, and we're looking for talented individuals to join our team. As a Sales Support Advisor, you'll play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle, and helping our dealers source stock simply and efficiently.
The RoleAs a Sales Support Advisor, you'll be responsible for a range of tasks that are vital to the smooth operation of our sales and customer support processes. You'll engage with customers through various channels, provide information and assistance, and collaborate closely with the sales team to assist them in managing administrative tasks.
Key responsibilities include:
- Customer Interaction: Engage with customers through various channels (phone, email, live chat) and provide information, assistance, and guidance during their car selling journey.
- Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.
- Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.
- Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary.
- Dealer communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.
- Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.
- Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.
We're looking for individuals with outstanding customer service skills and experience working with clients over the phone and via email. You'll need to be versatile and eager to take on new challenges, with a proactive and self-starting attitude. Strong organisational skills are essential to effectively manage tasks and ensure timely completion.
We offer a range of benefits, including hybrid working, a competitive salary, matched pension contributions, share options, and a generous learning and development budget. We're committed to diversity and inclusion, and we welcome applications from individuals with alternative identities, backgrounds, and experiences.
