Sales Support Advisor

4 weeks ago

Bournemouth, Bournemouth, United Kingdom Carwow Full time
About Carwow

Carwow is a leading online car-buying platform that connects customers with a wide range of new and used cars. Our mission is to make car buying easier, faster, and more enjoyable for everyone.

Job Title: Sales Support Advisor

We are seeking a highly motivated and customer-focused Sales Support Advisor to join our team. As a Sales Support Advisor, you will play a crucial role in ensuring our customers have a seamless and positive experience when buying a car from us.

Key Responsibilities:
  • Provide exceptional customer service to our customers through various channels, including phone, email, and live chat.
  • Assist the sales team in managing administrative tasks, such as reviewing service history documentation and removing personal identifiable information to ensure GDPR compliance.
  • Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary.
  • Communicate with dealers to ensure timely resolutions to delayed payments.
  • Perform administrative duties, such as confirming the collection of vehicles and amending tagging of photos to ensure customer listings are displayed correctly.
  • Prepare regular reports on customer interactions, feedback, and sales performance.
Requirements:
  • Outstanding customer service skills and experience working with clients over the phone and via email.
  • Versatility and eagerness to take on new challenges, coupled with a proactive and self-starting attitude.
  • Strong organisational skills to effectively manage tasks and ensure timely completion.
  • Commitment to delivering exceptional customer service, consistently going above and beyond to provide the best experience possible.
  • High levels of enthusiasm and a positive mindset, with a strong team ethic.
  • Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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