Sales Support Advisor

1 month ago

Bournemouth, Bournemouth, United Kingdom carwow Full time

About Carwow

Carwow is a leading online car-changing destination, driven by a passion for getting people into the right cars. With a portfolio of personality-rich automotive brands, we're building a go-to destination for drivers everywhere.

Our journey started as a simple reviews site, but we've grown to become one of the largest online car-changing destinations in Europe, with over 10 million customers using our platform to buy and sell cars. Last year, we saw a 50% growth, with nearly £3 billion worth of cars bought on our site, and £ of cars listed for sale through our Sell My Car service.

In 2024, we acquired Autovia, doubling our audience overnight. Together, we now have one of the biggest YouTube channels in the world, with over 1 billion annual views, sell 1 million print copies of our magazines, and have an annual web content reach of over 350 million.

Why Work with Us?

We're a pioneering company that's always driving for new territory and positive change. We're shortlisted in the prestigious Culture 100 list of the top growth companies to work for, and we've recently raised $52 million in funding to accelerate our growth plans.

As a Sales Support Advisor at Carwow, you'll play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle, and helping our dealers source stock simply and efficiently.

Key Responsibilities

  • Customer Interaction: Engage with customers through various channels (phone, email, live chat) and provide information, assistance, and guidance during their car selling journey.
  • Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.
  • Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.
  • Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary.
  • Dealer communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.
  • Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.
  • Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.
  • Support for other areas of the SMC business such as collections and customer experience.

Requirements

What You'll Need

  • Outstanding customer service skills and experience working with clients over the phone and via email.
  • Versatility and eagerness to take on new challenges, coupled with a proactive and self-starting attitude.
  • Strong organisational skills to effectively manage tasks and ensure timely completion.
  • Commitment to delivering exceptional customer service, consistently going above and beyond to provide the best experience possible.
  • High levels of enthusiasm and a positive mindset, with a strong team ethic.
  • Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills.

Benefits

What's in it for You

  • Hybrid working
  • Competitive salary to fund that dream holiday to Bali
  • Matched pension contributions for a peaceful retirement
  • Share options - when we thrive, so do you
  • Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
  • Life Assurance for (even more) peace of mind
  • Monthly coaching sessions with Spill - our mental wellbeing partner
  • Enhanced holiday package, plus Bank Holidays
  • 28 days annual leave
  • 1 day for your wedding
  • 1 day off when you move house - because moving is hard enough without work
  • For your third year anniversary, get 30 days of annual leave per year
  • For your tenth year anniversary, get 35 days of annual leave per year
  • Option to buy 3 extra days of holiday per year
  • Work from abroad for a month
  • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
  • Bubble childcare support and discounted nanny fees for little ones
  • The latest tech (Macbook or Surface) to power your gif-sending talents
  • Up to £500/€550 home office allowance for that massage chair you've been talking about
  • Generous learning and development budget to help you master your craft
  • Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
  • Refer a friend, get paid. Repeat for infinite money

We're committed to diversity and inclusion, and we welcome applicants from all backgrounds and experiences. We make recruiting decisions based on experience, skills, and potential, so all our applicants are treated fairly and equally.

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