Hgl13 - Supported Housing Officer

6 months ago

Walsall, United Kingdom YMCA Black Country Group Full time

**Job Title**:
Supported Housing Officer

**Location**:
YMCA Green Lane, Walsall, West Midlands, WS2 8HE**Responsible t**
**o**:
Housing Services Manager**Working Hours***: 37.5 hours per week as determined by the needs of the residents. Due to the nature of the post evenings, weekends and Bank Holidays work may be necessary.

**Annual Leave**:
20 days per annum plus bank holidays.

**Remuneration**:
£21,976.5 per annum + benefits
- **Background**:

YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies & associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 250 staff and also works with around 50 volunteers and voluntary trustees.
- **Responsible for**:

-Delivery of housing services including maintenance and domestic services in preparing rooms for re-letting on all Black Country housing sites as agreed.

**Job Role**:

To support the Housing Services Manager to ensure the provision of high quality day to day housing management functions of the YMCAs housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties and monitoring and reviewing the progress of residents within the schemes using the tenancy and sustainment assessment tool.
**Duties**:

-Access to Housing

- To be involved in interviewing applicants and carry out the appropriate needs and risk assessment and reference checks before offering accommodation.

To carry out an appropriate induction to the allocated Black Country housing properties once an offer has been made to an applicant.

To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation.

To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the information about the schemes.

To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible.

-To visit the properties as agreed to ensure they are safe and the residents are adhering to the licence agreement and the property is being kept in a good condition.

-Collection of Charges & Financial Accountability

To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager


- Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges.


Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.


Housing Management Services


- Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.


-Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement and they understand their rights and responsibilities.


- Liaise with Housing Service Manager concerning breaches of the tenancy / Licence Agreement at an early stage and help seek positive resolutions.


- Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services.


- Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable.


Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people.


Act as a point of contact in emergencies and when out of hours services are needed.


Ensure incidents / problems are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found.


Maintenance/Cleaning



- Undertake regular visits to the housing properties to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.


Arrange a high volume of repairs and maintenance compared to that required in general needs housing

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