Assistant Pathway Co-ordinator

3 weeks ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We have an exciting opportunity to join the administrative team supporting palliative and end of life care patients. People are friendly here and there’s a real culture of kindness that makes Sobell/Katharine House a special place to work. Although our patients are approaching the end of their lives, it’s a privilege to be part of the team who ensure they receive such good care.

You will be part of the administrative team who support our palliative care HUB, Hospital and Community teams, based at either Sobell House or Katharine House and reporting to the Band 4 Pathway Co-ordinator. We are open to flexible working or part-time/job share arrangements.

You’ll be a good team player, who’s organised and possess good interpersonal, written and verbal communication skills that allow you to handle calls in a professional, sensitive way, whilst recording information accurately. You will have the ability to multi-task and manage competing priorities. Customer service experience from a telephone or face to face role is desirable.

Your responsibilities will include dealing with queries from patients, updating patient records and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given. Once in the role we’ll give you opportunities to develop a your skills within the role and through cross-cover, that will equip you if you wish to progress within the NHS.

Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team.

To be responsible for the provision of a supporting role to the Pathway Co-ordinator to help ensure the efficient running of the service.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

To facilitate communication and systems between the HUB, Community & Hospital Teams, other teams within palliative care and the Trust.

To keep accurate up-to-date records on EPR and message boards.

To cross cover within the team for annual leave and sickness.

The post holder will be expected to have strong IT skills, be capable of using his/her own initiative, take responsibility for organising the workload, and enjoy working independently as well as a team member.

Weekend working will be required on a rotational schedule.

1. Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
2. Flexible working (standard hours of work between 8.00 - 6.00 Mon - Fri, with occasional weekend and bank holiday working required)
3. Working from home options (on a rota basis, once fully trained)
4. An NHS pension and discounts across varied businesses
5. Continued professional development opportunities

We have a culture of support, reflection and development for our staff. Flexible working is promoted for all in our team and we prioritise staff well-being.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

1. To be responsible for the provision of administrative services to the HUB, Community and Hospital Teams.

2. Process and log all referrals in line with Trust Access Policy and specialty SOP

3. Receiving and taking relevant action on telephone calls from patients, GPs etc. Providing reassurance and support to patients and families by telephone and passing on messages in a timely manner.

4. To take responsibility for Data Quality within a defined area; investigating issues, and rectifying errors.

5. Deal with enquires from staff/patients/relatives/visitors investigating and researching matters to ensure their queries have been dealt with.

6. To liaise with other departments as required.

7. Undertake general administrative duties.

8. Maintain an accurate and current filing system, ensuring letters, reports and results etc., are filed in the correct patient medical r



  • Oxford, United Kingdom Oxford University NHS Foundation Trust Full time

    1. To be responsible for the provision of administrative services to the Haematology Team 2. Process and log all referrals in line with Trust Access Policy and specialty SOP 3. Receiving and taking relevant action on telephone calls from patients, GPs etc. Providing reassurance and support to patients and families by telephone and passing on messages in a...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity to join the administrative team supporting patients either with blood disorders or blood cancer. This 12 month fixed term contract is based at the Churchill Hospital. People are friendly here and there’s a real culture of kindness that makes Haematology a special place to work. You will be part of the administrative team...


  • Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full time

    Job overview Cancer Directorate Full Time hours a week We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Cancer Directorate. Supporting the clinical teams to deliver high quality patient care, the postholder can make a real difference to the patient care experience. Main duties of the job Providing a...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Cancer Directorate Full Time 37.5 hours a week We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Cancer Directorate. Supporting the clinical teams to deliver high quality patient care, the postholder can make a real difference to the patient care experience. Providing a pivotal role, you will liaise...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity, based at the Churchill Hospital to join the administrative team supporting patients either with blood disorders or blood cancer. People are friendly here and there’s a real culture of kindness that makes Haematology a special place to work. You will be part of the administrative team who supports our Band 4 Pathway...

  • Pathway Co-ordinator

    3 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Cancer Directorate Full Time 37.5 hours a week We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Cancer Directorate. Supporting the clinical teams to deliver high quality patient care, the postholder can make a real difference to the patient care experience. Providing a pivotal role, you will liaise...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity, based at the Churchill Hospital to join the administrative team supporting patients either with blood disorders or blood cancer. People are friendly here and there’s a real culture of kindness that makes Haematology a special place to work. You will be part of the administrative team who supports our Band 4 Pathway...

  • Pathway Co-ordinator

    3 weeks ago


    Oxford, United Kingdom Oxford University Hospitals Full time

    Job overview Cancer Directorate Full Time hours a week We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Cancer Directorate. Supporting the clinical teams to deliver high quality patient care, the postholder can make a real difference to the patient care experience. Main duties of the job ...


  • Oxford, United Kingdom Oxford University NHS Foundation Trust Full time

    1. To be responsible for the provision of administrative services to the SACT nurses 2. Process and log all referrals in line with Trust Access Policy and specialty SOP 3. Receiving and taking relevant action on telephone calls from patients, GPs etc. Providing reassurance and support to patients and families by telephone and passing on messages in a timely...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity, based at either Katharine House or Sobell House, to join the administrative team supporting palliative and end of life care patients. People are friendly here and there’s a real culture of kindness that makes Sobell/Katharine House a special place to work. Although our patients are approaching the end of their lives, it’s...


  • Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity to join the administrative team supporting palliative and end of life care patients. People are friendly here and there's a real culture of kindness that makes Sobell/Katharine House a special place to work. Although our patients are approaching the end of their lives, it's a privilege to be part of the team who ensure they...

  • Pathway Co-ordinator

    3 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our administrative staff provide essential support to the clinical teams striving to ensure the patients’ experience is what we would expect for our own family and friends. Because we understand and value the contribution of administrative...


  • Oxford, United Kingdom NHS Professionals Full time

    **Job Title**:Assistant Patient Pathway Co-ordinator **Trust Location**:Oxford University Hospitals NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Oxford University Hospitals NHS Foundation Trust is the place for you. **About the Trust** Oxford University...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Ophthalmlology-Covering various sites, mainly on the JR site 37.5 hours - Band 4 The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the...


  • Oxford, United Kingdom NHS Professionals Full time

    **Job Title**:Patient Pathway Co-ordinator **Location**:John Radcliffe Hospital, OX3 9DU **Hours**:Monday to Friday, 9am - 5pm (37.5 hours per week) **Trust Location**:Oxford University Hospitals NHS Foundation Trust **What you’ll be responsible for**: - Add incoming referrals to the waiting list on EPR within 24 hours and pass for clinical triage...

  • Admin Co-ordinator

    4 weeks ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The Anaesthetic and Critical Care departments are seeking a highly motivated individual to join them for this new role. Working across both departments will offer increased development and opportunities. The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    This is an excellent opportunity to work in a Team Leader role ensuring the provision of an efficient, integrated and comprehensive administrative/support service within the Cancer Pathways Team. The Team Leader will manage a team of cancer pathway co-ordinators and trackers being responsible for recruitment, training, appraisals and performance...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    This is an excellent opportunity to work in a Team Leader role ensuring the provision of an efficient, integrated and comprehensive administrative/support service within the Cancer Pathways Team. The Team Leader will manage a team of cancer pathway co-ordinators and trackers being responsible for recruitment, training, appraisals and performance...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Advert - Band 4 Patient Pathway Administrator - Urology We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury). As a Patient Pathway Administrator, you will work closely with our clinical teams...


  • Oxford, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Sales & Events Co-Ordinator to help ensure the smooth running of the operations in The Venues Collection on a full time basis, contracted to 40 hours per week.As a Sales & Events Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...