Service Administrator
3 months ago
**About us**:
**Colebrook Car Service Centre & Transporters are a family run business specialising in Transporters however we carry out work on all types of vehicles.**
**The role**:
We are currently looking for a Service Administrator to help run the day to day front of house operations of the business.
**Role: Service Administrator**
**Location: Valley Road, Plympton**
**Permanent Role - 45 hours per week (Monday-Friday)**
**Holiday: 28 days holiday including bank holidays**
To provide an excellent service supporting the office staff and to provide a top-quality service to our customers with various duties including:
- Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation.
- Booking customers vehicles in for a variety of work including servicing, MOT’s, maintenance, and conversion jobs.
- Answer calls professionally and efficiently, following the booking system and processes used, and forwarding calls to relevant internal departments.
- Being a proactive member of the team acting on customer feedback and suggesting new ways to improve our customer experience.
- Providing administrative support internally to our office team.
- General admin and office duties
- Working as part of a team to ensure that the company achieves the required standards and targets
- Working closely with all departments ensuring customer satisfaction is met
**Knowledge & Skills;**
- Full driving licence
- The ideal applicant will be highly organised, able to work on their own initiative, conscientious, personable, able to plan and prioritise their work and possess excellent communication and interpersonal skills.
- Previous Experience in the Motor Trade is preferred.
- Be a confident communicator
- Be friendly and professional as a first point of contact
- Have excellent general computer and key board skills
- Have a strong work ethic and value base
- Be experienced in working in a busy office environment
**Salary & Benefits**
- Company pension
- Employee discount
- Company uniform
- Opportunities to attend trade shows
- On and off-site training opportunities
- Company social events
- Christmas shutdown
Pay: £21,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
**Experience**:
- motor trade: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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